Regional Operations Manager

Primrose Retirement Communities, LLC•Aberdeen, SD

43d•Hybrid

About The Position

At Primrose Retirement Communities, our mission is simple: to provide person-centered care and exceptional living experiences for seniors. We are seeking a passionate and strategic Regional Operations Manager to provide leadership, support, and vision to multiple communities within an assigned region. This role is ideal for a proven senior living leader who thrives on developing teams, driving results, and supporting Executive Directors in achieving operational excellence. As a Regional Operations Manager, you will play a key role in advancing occupancy, resident satisfaction, employee engagement, financial performance, and regulatory compliance across your region.

Requirements

Bachelor's degree in Healthcare Administration, Business, Management, or a related field; equivalent experience may be considered.
Multi-site leadership experience, preferably within senior living, healthcare, hospitality, or a related service-focused industry.
Strong financial acumen, including budgeting, forecasting, and performance management.
Demonstrated ability to lead, coach, and develop high-performing teams.
Excellent communication, relationship-building, and problem-solving skills.
Ability to travel regularly throughout the assigned region.

Nice To Haves

Experience overseeing Independent Living, Assisted Living, or other senior housing operations.
Knowledge of state licensing requirements and regulatory compliance within senior living.
Proven success improving occupancy, resident satisfaction, employee engagement, and financial outcomes.

Responsibilities

Provide leadership, coaching, and support to Executive Directors across an assigned region, helping them achieve operational, financial, and resident satisfaction goals.
Drive occupancy, employee engagement, quality outcomes, and overall community performance through strategic planning and performance management.
Analyze community metrics, identify opportunities for improvement, and implement strategies that support growth and operational excellence.
Partner with Executive Directors to develop budgets, review financial performance, and ensure accountability for results.
Ensure communities maintain compliance with all applicable federal, state, and local regulations, licensing requirements, and company standards.
Support the development of community leaders and teams through training, mentorship, and ongoing professional development.
Collaborate with home office and regional teams to communicate priorities, address challenges, and advance strategic initiatives.
Conduct regular community visits to evaluate operations, support leadership teams, and ensure alignment with Primrose's mission and values.
Champion a culture of person-centered care, employee engagement, continuous improvement, and exceptional resident experiences.