Regional Operations Manager

PTG Logistics•Flower Mound, TX

4d•Remote

About The Position

PTG Logistics is seeking a results-driven Regional Operations Manager to oversee multi-site delivery operations across a portfolio of retail partners, including Costco and Best Buy locations. This role is responsible for driving operational performance, ensuring consistency across sites, and maintaining strong relationships with both internal teams and external clients. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is comfortable managing multiple locations while holding teams accountable to company standards.

Requirements

5+ years of experience in multi-site operations, logistics, or delivery management
Proven leadership experience managing teams and driving performance
Strong analytical and problem-solving skills
Excellent communication and relationship management abilities
Ability to travel up to 50% based on business needs
Five or more years of experience in multi-site operations, logistics, delivery management, transportation, or a related field.
Prior leadership experience managing teams, site leaders, contractors, or operational staff.
Demonstrated ability to drive performance, manage KPIs and improve operational outcomes.
Strong analytical, problem-solving and decision-making skills.
Excellent communication and relationship management skills.
Ability to manage multiple locations, priorities, deadlines and escalations in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Excel and Word.

Nice To Haves

Consistent performance across all locations
Strong accountability at the site level
Improved KPIs, service quality, and operational efficiency
Positive and productive client relationships

Responsibilities

Oversee operations across 5 locations (Costco and Best Buy sites)
Ensure consistency in execution, service quality, and performance across all markets
Conduct regular site visits, ride-behinds, and operational reviews
Monitor KPIs, financial performance, and operational reports to drive results
Identify performance gaps and implement corrective action plans
Ensure locations are meeting service, delivery, and operational targets
Partner with location leadership to ensure ownership of daily operations
Hold teams accountable to performance expectations, deadlines, and company standards
Support development of local leadership and operational teams
Build and maintain strong relationships with key client partners (Costco, Best Buy)
Serve as a primary point of contact for escalations and service-related concerns
Ensure customer experience standards are consistently met
Ensure compliance with company processes, safety standards, and regulatory requirements
Oversee contractor performance and operational execution
Collaborate with corporate teams on strategy, reporting, and process improvements