Regional Operations Manager

Crystal Clean Maintenance•Halifax, NS

12d•Hybrid

About The Position

Crystal Clean Maintenance is seeking a hands-on and results-driven Area Manager to oversee daily operations across Nova Scotia. This leadership role is responsible for managing janitorial operations, project work, floor care services including strip and waxing projects, staffing, customer relationships, labor performance, logistics, and service quality across multiple sites. The ideal candidate is an organized and proactive leader who thrives in a fast-paced environment and can effectively balance project management, operational priorities, and client satisfaction while supporting frontline teams as needed.

Requirements

Previous experience in operations management, janitorial management, or leadership roles preferred
Experience managing project work, including floor stripping and waxing operations
Strong leadership, organizational, and communication skills
Ability to manage multiple sites, projects, and priorities simultaneously
Experience with scheduling, labor management, and team supervision
Strong problem-solving and conflict-resolution abilities
Ability to work independently and make sound operational decisions
Valid Class 5 Nova Scotia driver’s license with no restrictions required
Must be able to provide a clean driver’s abstract upon hiring
Ability to pass a Federal criminal background check
Ability to lift, stand, bend, and travel between work sites as required
Willingness to assist operationally at sites when needed

Responsibilities

Lead, support, and hold supervisors and frontline staff accountable to company standards and operational goals
Provide coaching, training, performance management, and ongoing development to team members
Ensure compliance with company policies, procedures, and workplace safety standards
Oversee daily janitorial operations and specialty project work across multiple sites
Manage floor care projects including strip and waxing services while maintaining regular janitorial operations
Maintain high levels of customer satisfaction and account retention
Resolve escalated customer concerns professionally and promptly
Conduct regular site inspections to ensure service quality and contract compliance
Ensure all deficiencies identified through inspections are corrected within 24 hours
Monitor and manage labor costs using company systems and scorecards
Coordinate staffing updates, payroll changes, terminations, and labor-related communication with HR and Administration
Assist with workforce planning, scheduling, and manpower allocation based on operational requirements and budgets
Oversee scheduling, route coordination, equipment deployment, and onboarding activities
Ensure all locations are properly supplied with equipment, inventory, and cleaning materials
Coordinate monthly inventory counts and supply ordering within approved budgets
Maintain health and safety standards across all assigned locations
Identify operational, maintenance, or safety concerns and implement corrective actions as required