Bilingual Regional Operations Manager (ENG/FR) - Janitorial Services

BGIS•Quebec, QC

3d•Hybrid

About The Position

At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As a leader in sustainable cleaning practices, we prioritize the use of eco-friendly products, innovative cleaning technologies, and energy-efficient methods that align with global environmental standards. Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning Solutions, you become part of a forward-thinking company that values sustainability, continuous improvement, and a positive work culture. Help us shape a cleaner, greener future through innovation, collaboration, and excellence.

Requirements

3+ years of Management experience in operations of a Service-related field
Valid driver's license and own vehicle
Must be able and willing to days / evenings / weekends and be available for on-call / standby and emergency call-outs as they arise
Excellent communication and strong interpersonal skills
Fluency in both written and oral English a must, Bilingual skills preferred
Must be organized and able to interpret and execute account specifications as well as agreements, budgets, and duty lists
Strong computer skills and excellent knowledge of Microsoft Office Software
Excellent time management skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
Familiarity with cleaning/battery operated equipment
Ability to work independently and as part of a team
Effective attention to detail and a high degree of accuracy
Must be able to handle confidential information in an ethical and professional manner

Responsibilities

Functioning as a core member of the Operations team the Regional Manager must be able to: Will be require to work with multiple Client accounts
Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed
Respond quickly and efficiently to all clients concerns and requests
Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests
Plan, organize and manage day to day operations
Manage/track inventory and equipment
Coordinate and execute event requests made by facility’s managers
Be responsible for sourcing, training, and orienting of new employees
Always demonstrate the values of the company and lead by example
Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols
Review daily site evaluations/audits to ensure safety, security and service standards are being met
Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
Prepare and Maintain service schedules according to client needs
Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice
Co-ordinate activities with other departments
Communicate with operations Managers from various facilities
Monitor employee performance and apply progressive discipline as needed
Operate within the labour cost budget on a site-by-site basis
Implement approved operational policies and procedures
Generate new account leads, respond to sales enquiries
Protect company and client assets from misuse and damage
Address and report any safety or security issues to the director of Operations
Handle and assist with emergency procedures accordingly and as required
Perform other duties as assigned