Regional Operations Manager GTA (Mississauga)

Manitoulin Group of Companies•Mississauga, ON

7d•Onsite

About The Position

We are seeking a strategic Regional Operations Leader to oversee the performance of our third-party contract partner at our high-profile Mississauga transportation facility. This role offers significant scope, throughput, and operational reach for a commercially minded professional with strong vendor management capabilities. This is a strategic leadership position for an experienced professional who specializes in contract oversight, performance management, and third-party partnerships. You will be responsible for ensuring the Mississauga terminal operates efficiently by holding our third-party contractor accountable for performance and results. In this role, you act as the primary liaison between our organization and the contractor. You will not direct or supervise the contractor's staff directly; rather, you will utilize data-driven insights and relationship management skills to ensure contractual obligations, service standards, and operational KPIs are consistently met. This role balances high-level operational monitoring with broader leadership in customer service, supplier management, and business development. This role demands a leader who is highly organized and comfortable working across a wide range of both internal and external stakeholders. In return, we offer an industry-leading compensation package and a career opportunity to lead the performance oversight of one of our most significant facilities, supported by an extended, collaborative transition period.

Requirements

Proven experience in managing third-party logistics (3PL) relationships, vendor contracts, or large-scale service level agreements.
A data-driven approach to performance management with the ability to interpret operational metrics and hold external partners accountable for outcomes.
The confidence to lead through complexity and influence outcomes through negotiation and contract management rather than direct supervision.
Exemplary interpersonal ability, with the diplomatic skill to maintain strong working partnerships while ensuring firm adherence to company standards.
A disciplined approach to cost control, problem-solving, and continuous improvement within an outsourced operational environment.

Nice To Haves

The successful candidate will have the exclusive opportunity to work alongside and shadow the incumbent, facilitating an unparalleled transfer of operational knowledge, leadership insights, and established industry relationships to ensure a seamless succession.

Responsibilities

Monitor and evaluate the third-party contractor’s adherence to established Service Level Agreements (SLAs) and operational KPIs.
Analyze facility throughput, financial performance, revenue, and costs; present findings to executive leadership and hold the contractor accountable for variances.
Partner with the third-party provider to identify and implement continuous improvement initiatives that enhance efficiency and profitability.
Maintain a collaborative but rigorous working relationship with the contractor to address service failures, resolve exceptions, and enforce administrative policies without direct personnel intervention.
Act as the operational face for key accounts; address customer service issues by coordinating solutions with the third-party provider and partner with internal sales teams to support business development.
Ensure the contractor operates in accordance with service standards and applicable legislation, escalating issues through the proper contractual channels with necessary.