Regional Operations Manager Northeast

Wilsonart International•New York, NY

1d•Hybrid

About The Position

The Regional Operations Manager provides leadership and strategic direction for warehouse, customer service, inventory, and logistics operations across multiple company-owned distribution locations within an assigned region. Leading a team of location Operations, Office and Distribution Managers, this role drives consistent execution of safety, inventory accuracy, customer service, and delivery standards across all sites; builds leadership capability and bench strength; and partners with Sales and corporate functions to deliver regional operating and financial results.

Requirements

Knowledge of DOT and OSHA regulations and safety standards applicable to warehouse and transportation operations.
Strong knowledge of warehousing, inventory management, transportation, and logistics functions; experience with INFOR or a comparable ERP system preferred.
Demonstrated ability to lead leaders and manage performance across geographically dispersed locations.
Financial acumen, including budget management and metric-driven decision-making.
Strong change management, problem-solving, and analytical skills.
Excellent oral and written communication skills, with the ability to influence peers and senior leadership.
Bachelor's degree in Business, Supply Chain, Operations Management, or a related field required, or an equivalent combination of education and experience; 1 year of relevant experience may substitute for 1 year of degree.
8+ years of progressive operations experience in distribution, warehousing, or logistics, including 3+ years managing managers across multiple locations.

Nice To Haves

experience with INFOR or a comparable ERP system preferred

Responsibilities

Lead, coach, develop, and evaluate location Operations/Office/Distribution Managers; build leadership bench strength and succession plans across the region.
Set regional operating priorities, goals, and KPIs, and hold location leaders accountable for performance against safety, service, inventory, delivery, and cost targets.
Standardize processes and drive adoption of best practices across locations to ensure consistent execution and a consistent customer experience.
Allocate staffing and resources across locations based on volume, seasonality, and business needs.
Own regional safety performance, ensuring all locations comply with DOT and OSHA requirements, pass safety inspections and audits, and complete required monthly safety training.
Monitor, analyze, and report regional operating metrics, including customer service, order accuracy, on-time delivery, inventory accuracy, and productivity.
Manage regional operating budgets; identify cost-reduction and efficiency opportunities and lead implementation.
Oversee regional inventory strategy, including stocking levels, cycle count accuracy, and inter-location transfers, using the company's automated inventory management systems.
Oversee delivery scheduling, routing, and fleet utilization across locations; negotiate freight rates and manage carrier relationships.
Ensure location adherence to order entry, billing, pricing, Accounts Receivable, and Accounts Payable processes and controls, including accurate customer pricing records in INFOR.
Serve as the escalation point for significant customer issues and partner with Sales leadership to protect and grow key accounts.
Partner with Human Resources on talent decisions, performance management, employee relations, and policy compliance across the region.
Lead or support new location openings, continuous improvement initiatives, and systems implementations within the region.
Perform other duties as assigned.