Regional Operations Manager

Great Day Improvements: A Family of Brands•Bensenville, IL

3d•$90,000 - $110,000•Hybrid

About The Position

Patio Enclosures, a subsidiary of Great Day Improvements, is seeking a driven and proactive people manager to lead branch operations in the Upper Midwest region, overseeing 4 branches across Illinois, Wisconsin, Nebraska & Missouri. The Regional Operations Manager is responsible for the entire process from contract to project completion, maintaining customer communication, and managing project P&L. This role also involves obtaining permits, ordering materials, scheduling subcontractors and installations, and collaborating with the Regional Manager to achieve revenue and profitability targets.

Requirements

Minimum of 5 years’ experience in general management, preferably in the remodeling or residential construction industry.
P&L responsibility preferred.
Experienced in team building and management preferred.
Strong organizational, communication and leadership skills.
Must be process oriented.
Excellent customer relations and problem solving skills are required.
Experience in dealing with multiple trades and sub-contractors.
Must be competent in the use of technology; experience with MS Excel a plus.
Must be able to travel (drive) to the all locations regularly

Responsibilities

Day to day Operations Management of multiple locations
Job and project management utilizing our in-house CRM system
Oversee implementation of our customer satisfaction process.
Responsible for job profitability, job costing, budgeting, etc.
Recruit, hire, and train teams based on capacity needs
Oversee performance of the teams and train them on proper procedures.
Evaluate and monitor performance and quality standards of sub-contractors.
Oversee training of proper installation procedures for all of company products.
Oversee and perform, if necessary, measures, breakouts and order materials accordingly.
Ensure that safety standards are reviewed and implemented.
Meet with customers to review difficult and/or complicated jobs or to solve difficult service problems.
Maintain a rolling 30-day installation schedule