Regional Operations Manager - Soft Services (US Central Region)

CBRE Government & Defense Services•,

3d•$110,000 - $140,000•Hybrid

About The Position

The Regional Operations Manager - Soft Services is responsible for leading the delivery of soft services across a highly distributed Defense Sector portfolio. This role provides regional oversight for both large strategic facilities with on-site leadership and smaller or limited-coverage locations, ensuring consistent service quality, compliance, and client satisfaction during a period of significant account expansion. The role blends hands-on operational leadership with strategic program management, supporting transitions, stabilizing new locations, and preparing the portfolio for future service-line growth.

Requirements

Bachelor’s degree or 5 - 7 years of progressive experience managing multi-site facility or soft-services operations.
Prior experience supporting government, defense, aerospace, or similarly regulated environments preferred.
Proven ability to lead teams within matrixed organizations and across multiple geographies.
Experience managing budgets, labor models, and vendor performance.
Familiarity with environments requiring background checks, access controls, or security clearances (clearance not required).
Strong people-management and coaching capability.
High operational discipline and attention to detail.
Client-facing communication and relationship management.
Ability to balance strategic planning with tactical execution.
Calm, structured decision-making in high-visibility environments.

Responsibilities

Lead regional service delivery across a geographically dispersed portfolio, ensuring consistent execution of soft services.
Oversee operations in regulated and security-sensitive environments, maintaining strict adherence to client, government, and internal compliance requirements.
Manage and support site managers and regional teams, reinforcing safety, quality, and performance expectations.
Lead startup, transition, and stabilization activities for new facilities while maintaining performance across existing locations.
Partner with internal stakeholders and client representatives to implement standardized operating procedures, KPIs, escalation pathways, and communication protocols.
Drive labor planning, staffing optimization, and vendor coordination across varied facility types.
Support continuous improvement initiatives focused on efficiency, cost control, and service quality.
Prepare the region for future soft-service expansion, including grounds, security coordination, logistics support, and minor facility services.
Ensures compliance with quality, policies and program requirements, along with completing all reporting on time.
Champions development in partnership within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation.
Ensure consistent and fair administration of all policies and procedures.