Regional Operations Manager - East

Luxer One • Charlotte, NC

2d • Hybrid

About The Position

At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last-mile delivery at multifamily properties and offices, or click-and-collect orders in retail, we find the best solutions for our customers and ensure their success. We are looking for a Regional Operations Manager - East to lead the development and growth of our "Luxer Liaison" service in the East. Luxer Liaison is a premium service level designed to assist high-package-volume properties in managing package flow and their Luxer systems. This service provides on-site package management to complement our automated package systems. Our Liaison program in the East has experienced significant growth, and this dedicated individual will manage operations and account relationships in the markets. As the program expands, this role may include managing operations in additional markets.

Requirements

• Strong organizational skills and attention to detail
• 2+ years of experience managing service professionals
• 2+ years of experience working in a customer-facing role as a leader
• 2+ years of experience managing a scheduled, hourly workforce
• 2+ years of experience coaching and developing an hourly workforce
• Demonstrated experience building and scaling operations for a new program and/or in a new market
• Demonstrated success building strong direct relationships with customers
• Exceptional communication skills; demonstrated ability to communicate well with both customers and reports
• Willingness to serve as a player-coach, often working in person with the team
• Proficient with technology (we use Google Suite, Macbook/iPad, Zoho, and various applications)
• Self-directed, with a track record of succeeding in ambiguous situations
• Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
• The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the leadership team.

Nice To Haves

• Experience in the multifamily market preferred, but not required

Responsibilities

• Manage a team of 30+ service professionals (“Liaisons”), providing service to multiple luxury apartment buildings in Georgia, Florida, Texas, Tennessee, and potential other/additional markets
• Partner with fellow Regional Leaders, Leads, Managers, and report to the Director of ARR Operations
• Champion our Liaison team, fostering a positive work environment in person and remotely
• Manage the weekly operational service schedule, and ensure that the service is being delivered to the expected quality level
• Build strong relationships with existing accounts, responding rapidly to issues/concerns
• Help onboard new properties as they adopt the Liaison service
• Hire and train new Liaisons as needed (attrition, to support market growth)
• Develop Liaisons into Lead/Seniors Liaisons to support account management in growing markets as needed
• Build processes and procedures that allow our Liaisons to service the market efficiently, and help build a profitable business
• Occasionally nurture new Liaison sales opportunities and work with our sales team to win them

Benefits

• Compensation: $65,000-$75,000/annually + potential for quarterly performance based incentives (Bonus)
• Opportunities to advance
• Culture of diversity and inclusion
• Medical, Vision, Dental
• 401K with employer match
• Accrued Paid Time Off
• Accrued Paid Sick Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees