Regional Operations Leader

TireHub•Suffolk, VA

6h•Remote

About The Position

The TireHub Regional Operations Leader (ROL) is a business leader first, with technical/functional expertise second. The ROL is responsible for leading the operational performance, safety, and culture of 7 to 10 TireHub Logistics Centers (TLCs) within an assigned region. This role ensures the consistent execution of policies and procedures that drive service excellence, efficiency, safety, loss prevention, and Hubber engagement. In an evolved operating model, the ROL serves as a co-leader of the region alongside the Regional Sales Leader (RSL), sharing joint accountability for the full regional P&L — encompassing both optimized operational results and sales revenue performance. While the ROL’s primary domain remains driving operational excellence, safety, and TLC performance, they are equally invested in the commercial success of the region, collaborating with the RSL to make decisions that optimize total regional performance. This shared accountability creates individual functional excellence and collective regional business outcomes. Success in this role requires a strong operational background, sound judgment, understanding of the core elements of a P&L, and the ability to lead through influence in a dynamic, customer-focused environment.

Requirements

Bachelor's degree in Business Administration, Supply Chain, or Logistics preferred; equivalent work experience will be considered.
7–15 years of progressive experience in transportation and warehousing/distribution operations within a fast-paced environment.
Proven expertise in managing delivery and warehouse functions, with a strong track record of improving operational performance.
Demonstrated success in partnering with customers to enhance business outcomes.
Experience building and leading safety-focused cultures.
Strong background in implementing and managing KPIs to drive accountability and performance.
Familiarity with Lean principles and continuous improvement methodologies.
Proficient in using, evaluating, and training others on routing systems to increase operational efficiency.
Experience with warehouse and transportation management systems (WMS/TMS).
Skilled at fostering a high-trust, high-performance team environment.
Demonstrated ability to coach and develop leadership and people management capabilities in others.
Experience leading a business unit, geography, or P&L in a matrixed or collaborative environment preferred.
Demonstrated ability to drive outcomes and influence decisions across functional boundaries without direct authority.
Familiarity with regional sales dynamics and wholesale distribution commercial models — including customer segmentation, pricing strategy, and revenue drivers — as they relate to operational performance preferred.
Effective leadership and motivational skills across various roles and functions.
Solid understanding of end-to-end supply chain operations and financial/business acumen.
Experience in customer relationship management strategies.
Knowledge of federal and state regulatory requirements (e.g., DOT, EEOC, OSHA).
Familiarity with Warehouse Management Systems (e.g., Koerber).
Familiarity with Routing Systems (e.g., RoadNet).
Experience with ERP systems (e.g., Prophet 21 / P21).
Understanding of Stock Availability Rate (SAR) as a key operational service metric, and ability to partner with inventory and sales teams to drive the assortment and stocking decisions that support major brand and total SAR targets.
Working knowledge of regional sales dynamics, customer relationship management, and pricing strategy as they relate to regional P&L performance.
Ability to interpret commercial performance metrics (e.g., revenue, margin, account growth) and connect them to operational capacity and service-level decisions.
Comfort operating in a shared-accountability model, including navigating situations where individual functional incentives may create short-term trade-offs with collective regional goals.
Ability to co-develop and execute joint business plans with a peer leader across a different functional discipline.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
Excellent written and verbal communication skills.

Nice To Haves

Demonstrated experience leading or co-leading a geographic business unit requiring joint accountability for both operational and commercial outcomes, including P&L ownership across cost and revenue dimensions.
Proven track record of improving operational performance in models where service-level delivery directly influenced sales growth, customer satisfaction, and retention.
Working knowledge of wholesale distribution commercial economics, including how customer mix, pricing, product availability, and delivery performance interact to drive regional revenue and margin.
Experience partnering with field sales leadership to align TLC operational capacity planning and execution with commercial pipeline and seasonal demand patterns.

Responsibilities

Partners with the Regional Sales Leader as a co-equal regional business owner, sharing accountability for the full regional market P&L including both TLC operational performance and sales revenue outcomes to drive success in the Region.
Collaborates with the Regional Sales Leader on route optimization, inventory quality & improvement, resource allocation, customer satisfaction, customer escalation resolution, and other market-level decisions that materially impact both operational and sales outcomes.
Maintains a working understanding of regional sales dynamics — including customer mix, pricing strategy, and revenue drivers — to make informed decisions that support total regional market P&L health.
Participates in joint regional market business reviews with the Regional Sales Leader to assess regional market P&L performance, align on regional market priorities, and develop shared responses to business challenges and opportunities.
Contributes to joint regional market planning cycles, including annual budgeting, forecasting, and strategic initiative development, in coordination with the Regional Sales Leader and respective Divisional Directors.
Collaborates with cross-functional TireHub teams (Supply Chain/Inventory, Pricing, HR and Customer Service Leadership) to generate insights that drive actions to achieve Regional Market targets and inform future initiatives.
Leads through a Continuous Improvement mindset, being open and a business-minded, inquisitive, entrepreneurial leader unafraid of piloting new and different ways of operating.
Ensures operational procedures are followed for activities such as verification of incoming and outgoing shipments, handling disposition of materials, and keeping TLCs inventory current and accurate.
Actively manages delivery network composition to reduce reliance on third-party logistics providers, regional carriers, and external freight partners by maximizing TireHub truck primary delivery volume.
Delivers consistent service standards across assigned TLCs, maintaining a customer promise and meeting customer expectations at the lowest sustainable cost.
Conducts regular visits to key Customers within the region to build relationships, assess satisfaction, and gain firsthand understanding of customer expectations related to delivery cadence, delivery reliability, product availability, and order accuracy.
Proactively identifies patterns in delivery failures or inventory gaps and works cross-functionally with procurement & assortment teams to implement sustainable solutions.
Serves as an escalation point for complex or high-impact customer issues, ensuring timely resolution while communicating transparently with the customer throughout the process.
Uses insights gathered from customer interactions to inform operational improvements and influence regional inventory planning decisions.
Reviews operating reports, identifies and directs the resolution of operational and maintenance issues to ensure efficient costs and to prevent operational delays.
Performs administrative activities associated with the effective management of operations, including compiling, storing, and retrieving data for reports, interfacing with other functional areas, and continuous communication with customers.
Trains and ensures all assigned Hubbers are aware of and comply with company, government, and customer policies, procedures, and regulations.
Oversees and maintains procedures for ensuring all facility leaders and supervisors have appropriate practices and controls in place to ensure a safe and secure workplace for Hubbers in conjunction with the safety and human resources departments.
Selects, develops, and retains the highest quality leaders in managing TireHub Logistics Centers.
Builds a bench of capable TLC Leaders and develops them for continually increasing value creation at TireHub.
Participates and maintains ongoing training requirements through in-person, virtual, or computer-based learning modules, as assigned.
Drives Hubber retention by partnering with facility leaders to ensure Hubbers receive engaging high-quality onboarding, continuous training and regular touchpoints with facility leaders to understand development and career advancement needs.
Completes other tasks assigned by their supervisor or another member of the leadership team.
Complies with all TireHub policies and procedures.