Regional Onsite Specialist- DFW, TX

Stryker•Dallas, TX

22h•Onsite

About The Position

Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists. This field-based position requires providing clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions. The role involves leading timely and effective on-the-job training and onboarding activities for OnSite Specialists, providing education on multiple products, processes, and complex situations. Coordination of daily operations with OnSite leaders ensures effective execution and assessments of staffing and training, with availability to fill anticipated or unplanned staffing gaps. The specialist will anticipate related device needs of the OR staff and surgeon during surgical procedures, coach Onsite specialists on customer needs, and provide physicians and OR personnel with information on new and current minimally invasive surgical products. Ensuring effective surgical care to patients as related to third party and Stryker Endoscopy equipment, and demonstrating/maintaining knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments are key functions. The role is responsible for troubleshooting and maintaining Stryker Endoscopy equipment, accurately recording and reporting data metrics, and communicating updates on account information to ensure continuous high levels of service. Driving adherence with team members for compliance of appropriate regulations, policies, and industry standards, and effectively building/maintaining relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners are essential. The ability to analyze and resolve both routine and non-routine product issues expediently using independent judgment is required. Adherence to all Stryker and medical facility policies, standards, and procedures, and communication of OnSite escalations in partnership with appropriate stakeholders are also critical. Communicating customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives, identifying continuing education opportunities, and scheduling/hosting in-services are part of the role. The specialist will attend customer huddles & meetings as invited, coordinate or delegate equipment management, repairs tracking, and loaner coordination, and support projects and continuous improvement initiatives within OnSite. Adherence to HIPAA and other related patient confidentiality policies and procedures, as well as all policies and procedures in the Stryker code of conduct and Employee Handbook, is mandatory. Embodying Stryker’s core values and leadership expectations, obtaining and maintaining a HSPA Certification as required, and carrying out additional responsibilities as assigned by direct manager are expected. Demonstrating professional work ethic and attitude at all times, maintaining professional appearance, work ethic, and attitude required by Stryker and the medical facility, and adhering to HIPAA and other related patient confidentiality policies and procedures are paramount.

Requirements

Highschool diploma required.
Minimum one year of operating room or sterile processing experience preferred.
Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.
Ability to understand account standards and effectively communicate to specialists.
Must be flexible and adaptable to support the needs of the day and works well under pressure.
Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Must be able to explain and generate detailed guidelines and procedures.
The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support.
The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
The role requires you to have your own smartphone.
Must have near visual acuity (corrected) color vision, mobility, bending, standing and/or walking for an extended period of time, stooping, and finger dexterity.
Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, and Power Point).
Must be able to communicate telephonically.
Effectively and efficiently work in high stress and conflict situations.
Ability to simultaneously address multiple complex problems.
Work as an integral part of a team.
Must demonstrate consistent exemplary performance in an operating room environment and sterile processing department, handling/washing equipment that contains blood, bone, tissue etc.
Demonstrated ability to concentrate on repetitive tasks with strong attention to detail for extended periods of time.

Nice To Haves

Minimum one year of operating room or sterile processing experience preferred.
Obtain and maintain a HSPA Certification, as required.

Responsibilities

Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists.
Provide education on multiple products, processes, and complex situations.
Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
Remain available to fill anticipated or unplanned staffing gaps.
Anticipate related device needs of the OR staff and surgeon during surgical procedures.
Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures.
Provides physicians and OR personnel with information on new and current minimally invasive surgical products.
Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
Must be able to accurately record and report data metrics related to all specific job functions daily.
Responsible for communicating updates on account information to ensure continuous high levels of service.
Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
Adhere to all Stryker and medical facility policies, standards, and procedures.
Communicates OnSite escalations in partnership with appropriate stakeholders.
Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
Identify continuing education opportunities, schedule/host in-services, if applicable.
Attends customer huddles & meetings as invited.
Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
Supports projects and continuous improvement initiatives within OnSite.
Adhere to HIPAA and other related patient confidentiality policies and procedures.
Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook.
Embodies Stryker’s core values and leadership expectations.
Obtain and maintain a HSPA Certification, as required.
Carries out additional responsibilities as assigned by direct manager.
Demonstrates professional work ethic and attitude at all times.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.