Regional Manager

Waterton • Atlanta, GA

5d • $110,000 - $140,000 • Hybrid

About The Position

The Regional Manager will play a critical role in managing our portfolio strategy locally, and will be responsible for all operational and financial aspects of an assigned portfolio of properties (may contain both Class A market-rate and affordable assets). The Regional Manager works closely with Community Managers within a portfolio to ensure best operation practices, service standards, revenue growth and compliance with established company policies and procedures.

Requirements

• Bachelor’s degree, preferably in real estate, business, marketing or finance
• Minimum of five (5) years of multi-site property management experience, either in commercial real estate or multi-family.
• Earned CPM designation or commensurate experience to demonstrate a high level of competency of the multi-family property management.
• Ability to manage relationships and build rapport with others.
• Ability to motivate others.
• Good presence when conducting onsite tours with owners, investors, and residents.
• Ability to keep everyone informed and on the same page.
• Ability to manage human resources concerns at the site level.
• Sharp eye for hiring, engaging and retaining top talent.
• Understand company financials and financial metrics for success.
• Proficient in financial reporting.
• Entrepreneurial mindset; a go-getter who wants to build a strong business while challenging the status quo to meet the needs of both the company and residents.
• Demonstrate tact and empathy when dealing with resident and manager concerns, and work to resolve them quickly.
• Willingness to travel, sometimes with shorter than average notice.
• Occasional travel to corporate office in Chicago, IL.

Nice To Haves

• Advanced degree
• Project-based Section 8 experience

Responsibilities

• Monitor all property operations: Manage leasing, collections, resident services, maintenance, administration, and policy and procedures to ensure compliance while supporting the community’s established goals.
• Financial Planning and Analysis: Prepare, implement and meet the annual operating and capital budgets/forecasts for assigned communities. Accurate and timely preparation of reports including financial reports, analysis, and budgets is critical, as is knowledge of accounts payables and receivables.
• People Management: Hire, train, coach and mentor the work of Community Managers, and use communication and organization skills to keep the team and all key stakeholders informed. Grow and develop successors and manage site-level associate performance challenges.
• Champion Resitality: Exemplify company culture and serve residents and customers, regularly exceeding their expectations and creating the ultimate service experience. Resolve sensitive issues and concerns that may arise.
• Relationship: Use networking skills and knowledge of local and regional vendors to solve maintenance issues, and manage property improvement projects. Keep a pulse on the dynamic talent market to ensure the best talent is positioned and grown in the right roles.
• Legal: Stay current on and adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act) and Section 504 (FHAA) regulations.
• Overall: Be an excellent teammate who helps create and deliver departmental and organizational goals, including sharing best practices on process improvement, refining and introducing new Standard Operating Procedures (SOP’s).

Benefits

• Competitive compensation and incentive program participation
• Medical, Dental, Life, Disability, and pet insurance
• 401k + match
• Generous paid time off, volunteer time off, and paid holidays
• Industry leading 12 weeks paid parental leave
• Life-long learning through learning plans that include internal and external trainings
• Consideration for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager