Regional Manager

IVitamin•Austin, TX

1d•Onsite

About The Position

The Regional Manager is the single-threaded owner of performance across 3+ locations, including two brick-and-mortar clinics, a fractional franchise model, and future partnership-based expansions. This role oversees clinic operations, mobile services, and events business with full accountability for revenue growth, team performance, and operational execution. This role exists at a critical inflection point as IVitamin scales its multi-unit, multi-model business, requiring a leader who can translate strategy into execution across locations, strengthening sales discipline, and building a high-accountability culture that supports sustainable growth. The Regional Manager is a highly hands-on operator who leads from the front—coaching in real time, using data to drive decisions, and building scalable systems that improve conversion, retention, revenue per client, and overall profitability.

Requirements

5+ years of senior leadership experience (Regional Manager, General Manager, Director-level) in a multi-location environment
Experience operating within a wellness, healthcare, hospitality or retail environment strongly preferred.
Proven track record of driving measurable revenue growth and customer service performance, including improving conversion, retention, and overall profitability.
Strong background in sales strategy, membership/subscription models, or service-based revenue environments.
Strong understanding and hands-on experience in marketing for brick-and-mortar locations, including local acquisition, community engagement, and in-clinic conversion strategies.
Highly data-driven with experience using KPIs and performance metrics to inform decisions and drive outcomes.
Demonstrated success building and developing high-performing teams, including mentoring leaders and scaling teams across multiple locations.
Experience creating or implementing training systems, playbooks, or performance frameworks that improve execution.
Strong operational discipline with the ability to implement and scale systems, enforce SOP adherence, and drive consistent execution across locations.
High level of emotional intelligence and leadership maturity, including experience with leadership and personal development frameworks (e.g., Four Agreements, Enneagram, or similar).
Strong personal accountability with the ability to assess gaps objectively and implement corrective action.
Must be comfortable in a fast-paced, hands-on, in-person leadership role across multiple locations, including weekends as needed.

Nice To Haves

RN license or clinical background is a significant plus.
Clinical exposure is a plus (RN or clinical background a bonus).

Responsibilities

Own sales performance across brick-and-mortar clinics, mobile services, and events
Drive measurable growth in conversion rates, membership adoption, customer retention, and revenue per visit
Partner on and execute brick-and-mortar marketing strategies that drive local acquisition, increase foot traffic, and improve in-clinic conversion and membership growth.
Ensure sales processes are consistently followed by Client Coordinators and clinical staff
Coach team members on consult conversations, education-based selling, and conversion
Monitor performance against sales targets, ensure team accountability
Serve as the primary team leader for clinic and mobile teams
Coach managers and frontline teams through structured check-ins, role-play, and performance conversations
Address performance issues promptly and professionally
Make hiring, corrective action, and termination decisions as needed
Build a culture of accountability, professionalism, and client-focused service
Ensure consistent execution of SOPs across all locations and service channels
Partner with leadership to standardize processes for operational efficiency and multi-unit scalability
Observe staff on the floor and provide real-time feedback
Ensure high-quality, safe, and compliant service delivery in coordination with NP and CMO
Own the end-to-end client experience across all locations and service lines
Resolve escalated client concerns with professionalism and urgency
Ensure the team delivers a consistent, high-quality experience aligned with the IVitamin brand
Implement systems that improve client satisfaction, rebooking, and lifetime value
Partner closely with the cross-functional leaders to translate company strategy into clear, executable actions at the location level
Provide insights from the field on performance, challenges, and opportunities to inform business decisions and growth strategy
Execute initiatives and priorities set by leadership
Contribute to the evolution of systems, playbooks, and training that support long-term scalability