Regional Manager

ServiceMaster by Crane IFS•Norcross, GA

5d•$70,000 - $80,000•Onsite

About The Position

ServiceMaster by Crane IFS is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We are currently expanding and looking for a professional to join our Janitorial Services division. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining our team, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. We pride ourselves on creating cleaner and healthier environments for our customers, their employees and customers. We offer online and hands-on training, an excellent work/life balance, opportunities for advancement, and a career path that matches your interests and goals. ServiceMaster by Crane IFS will provide reasonable accommodations to qualified individuals with a disability in order to enable them to perform the essential functions of this job. Apply and become a part of ServiceMaster by Crane IFS, one of the most respected professional cleaning companies in the country.

Requirements

Minimum of 5 years of experience managing janitorial contracts.
Bilingual in English and Spanish required.
Strong leadership, team development, and performance management skills.
Excellent communication and interpersonal abilities to maintain positive client relationships.
Proven track record of successfully managing and growing client accounts.
Proficiency in Microsoft Office Suite and other relevant software.
Significant standing, walking, pushing, kneeling, bending, twisting, reaching, squatting, and crawling.
Must be able to work in varying warehouse environments and temperatures, including exposure to noise, heat, cold, and indoor/outdoor conditions.
Reliable transportation, valid driver’s license, and good driving record required.
Must be able to lift and/or carry up to 25 pounds frequently.

Nice To Haves

Bachelor’s degree in business management, Operations, or a related field preferred.

Responsibilities

Serve as the senior leader responsible for all janitorial operations across assigned facilities, reporting directly to the National Director of Operations.
Provide strategic oversight of service delivery, ensure compliance with contractual requirements, and drive operational consistency across all locations.
Act as the primary representative to client leadership, building and maintaining strong relationships with key stakeholders.
Manage budgets across the region.
Lead Area Managers to achieve high levels of performance, efficiency, and client satisfaction.
Implement initiatives from the National Director of Operations.
Represent ServiceMaster by Crane IFS in daily, weekly, and ad hoc client meetings and audits.
Respond to audit reports and coordinate actions to maintain compliance and performance, resulting in adherence to Key Performance Indicators (KPIs).
Lead and mentor Site Managers of multiple locations to deliver high-quality cleaning services.
Inspect work areas regularly to ensure cleanliness standards are met.
Monitor and report on contract performance, including financial metrics and service quality.
Collaborate with internal teams to optimize operations and drive continuous improvement.
Conduct ongoing audits of service performance versus scope and project directives.
Complete and submit all reporting requirements on a daily, weekly, and monthly basis.
Work within set budgets for labor and materials, while monitoring labor hours and overtime.
Collaborate with HR and administrative support to ensure proper onboarding/offboarding, completion of required training, payroll accuracy, and issue resolution.
Ensure full compliance with workplace safety regulations.
Be reasonably available outside of regular business hours to respond to urgent operational or safety issues, either remotely or in-person, depending on severity.
Work independently with minimal or no supervision.
Communicate effectively with clients and coworkers.
Work cooperatively with others.
Accept direction and constructive criticism.
Complete tasks in a timely manner.
Effectively multitask and manage multiple projects.
Maintain consistent attendance and punctuality.