Regional Manager

Keystone Pacific Property Management•Carlsbad, CA

1d•$120,000 - $125,000•Hybrid

About The Position

Keystone Pacific Property Management, LLC is seeking an experienced Regional Manager to join their team in Carlsbad, CA. This role is responsible for leading change management activities, managing a portfolio of communities, and supervising Directors to ensure group success. The Regional Manager acts as a business unit leader, managing their assigned book of business, supporting sales and growth goals for the region, and adhering to Keystone's Core Values, Mission, and Vision. The position also focuses on maintaining client satisfaction and account retention, as well as building and managing effective teams.

Requirements

Must possess a valid Driver’s License and maintain a clean DMV record.
Must have reliable transportation and the ability to drive to and from communities.
Supervisory experience is required.
Solid knowledge of managing HOA community associations is required.
Ability to lead others by mentorship and training.
Excellent organizational and time management skills.
Excellent customer service skills.
Ability to prepare budgets and understand financial reports.
Requires strong attention to detail.
Must be able to problem solve and remain calm during busy activity periods.
Must maintain a professional demeanor.
Excellent interpersonal skills.
Strong verbal and written communication skills. Able to effectively write and proofread newsletters.
Verifiable references.
Able to pass a background check.
5+ years of experience as a Community Association Manager
Must possess/maintain a CACM designation and/or PCAM designation.
High School Diploma or GED required.
Bachelor's degree in business or equivalent combination of education and experience.

Responsibilities

Partner with the association's Board of Directors and internal departments to adhere to the introductions and integrations of new programs, services, and initiatives.
Establish and maintain positive relationships with homeowners, the Board of Directors, and internal departments to ensure a high level of customer service.
Responsible for consistent client satisfaction and account retention.
Responsible for planning department goals and directing team members to achieve results.
Oversee and manage P&L and prepare the budget for their assigned team.
Provides guidance and problem resolution for overall departmental success.
Participate in the hiring process by interviewing potential team members.
Ensures staff is kept informed regarding policies and procedures.
Maintain knowledge and understanding of contracts between associations, vendors, and Keystone.
Conduct on-site inspections as required contractually.
Prepare Request for Proposal for bid solicitation and prepare/provide bid comparison analysis.
Update Association communications and ensure current information is displayed on the association bulletin and website.
Manage special projects as assigned.
Practice and adhere to Keystone’s Core Values, Mission and Vision.
Any additional job duties as required by the supervisor.

Benefits

Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)