Regional Manager at PLK Communities

PLK Communities•Norwood, OH

About The Position

The Regional Manager oversees the day-to-day administrative, financial, maintenance, and leasing operations of multiple communities in an assigned portfolio. The role supports company growth by strengthening operational performance, developing on-site teams, identifying opportunities for improvement, and ensuring each community operates efficiently and profitably. The ideal candidate has multifamily industry experience, business acumen, a proactive leadership approach, and the ability to balance strategic oversight with hands-on support. The Regional Manager trains, directs, develops, and supervises personnel; establishes and monitors community goals; oversees budgets, collections, leasing, maintenance, and resident relations; and ensures operations follow company policies and applicable laws. The position also provides hands-on support at communities when needed, including stepping in for a Property Manager, and helps teams adapt to evolving processes and business needs. Other reasonable duties consistent with company objectives may be assigned.

Responsibilities

Train, direct, develop, and supervise on-site personnel; oversee hiring, onboarding, retention, coaching, performance reviews, and required training.
Ensure consistent implementation of company policies and compliance with applicable laws, including Fair Housing, Civil Rights, ADA, and FCRA requirements.
Establish and monitor monthly financial, occupancy, and business goals for each community.
Ensure properties are professionally operated and offices, records, and lease files meet company standards and applicable requirements.
Communicate policies, procedures, expectations, and operational updates to personnel, and exercise sound business judgment in support of company objectives.
Evaluate property performance, resolve operational challenges, support operational improvements, and help integrate new communities into the portfolio.
Oversee rent collection, payment posting, rental-rate analysis, budgets, budget variances, invoices, and property financial performance.
Monitor revenue, expenses, occupancy, and profitability; identify opportunities to increase revenue, control expenses, and improve efficiency.
Ensure service requests are completed promptly and professionally, conduct weekly property walks, and follow up on major maintenance projects.
Respond to emergencies and partner with maintenance leadership on capital improvements, preventive maintenance, and asset protection.
Address escalated resident concerns, guide on-site teams in resolving issues, and promote professional, service-oriented resident interactions.
Monitor recurring resident concerns and identify ways to improve satisfaction, retention, and resident experience.
Ensure teams shop competing communities, maintain market knowledge, inspect vacant units, and keep communities market-ready.
Recommend and implement leasing strategies and promotional programs; analyze leasing activity weekly and act to improve conversion and occupancy.
Ensure quarterly market surveys are completed and use findings to guide pricing, marketing, and leasing strategies.
Recognize employee contributions, address performance concerns constructively, maintain appropriate confidentiality, and foster teamwork and professional development.
Identify and develop future leaders and strengthen talent and performance across the portfolio.
Provide hands-on operational support when needed, including stepping in for a Property Manager, while continuing to oversee the broader portfolio.
Perform other reasonable duties and responsibilities consistent with company objectives and business needs.