Regional Manager - Pensacola, FL

7Crew Enterprises•Pensacola, FL

6d•Onsite

About The Position

As a Regional Manager at 7 Brew Coffee, you are a pivotal leader responsible for overseeing multiple stands, driving operational success, and embodying the 7 Brew mission to “brew smiles one cup at a time.” Your role ensures that Stand Managers and their teams deliver exceptional customer experiences, maintain operational excellence, and uphold the company’s vibrant culture across your region.

Requirements

Overseeing multiple stands
Driving operational success
Embodying the 7 Brew mission
Ensuring exceptional customer experiences
Maintaining operational excellence
Upholding company culture
Providing timely support, guidance, and solutions
Responding promptly to communications
Problem-solving support for staffing, customer issues, or operational challenges
Attending all required meetings
Maintaining a visible presence by regularly visiting stands
Fostering open communication with Stand Managers
Providing constructive feedback
Holding Stand Managers accountable for meeting expectations
Achieving Cost of Goods Sold (COGS) and labor goals
Monitoring financial performance metrics
Implementing corrective actions to ensure profitability
Optimizing inventory ordering
Reducing waste
Maintaining cost efficiency
Identifying, mentoring, and developing high-potential Stand Managers and Shift Leads
Providing tailored training, resources, and opportunities
Conducting regular performance reviews with Stand Managers
Analyzing sales data
Developing targeted strategies to increase customer traffic, boost average ticket size, and enhance customer loyalty
Collaborating with upper management to align regional sales initiatives
Championing 7 Brew’s culture of positivity, kindness, and hustle
Promoting a collaborative and inclusive environment
Encouraging Stand Managers to organize team-building activities or community outreach events
Modeling 7 Brew’s core values
Ensuring stands maintain quick wait times
Delivering exceptional customer service
Overseeing the implementation of directives from upper management
Conducting regular stand audits
Addressing any deficiencies promptly
Providing regular, actionable feedback to Stand Managers
Using performance metrics and customer feedback

Responsibilities

Be approachable and available to Stand Managers, team members, and upper management via calls, texts, and emails, providing timely support, guidance, and solutions.
Respond promptly to communications (e.g., emails, GroupMe, or other platforms) to ensure alignment and address operational needs.
Act as a resource for Stand Managers, offering problem-solving support for staffing, customer issues, or operational challenges.
Attend all required meetings, including leadership gatherings, regional meetings, and stand-level meetings, to align with company goals, strategies, and operational priorities.
Maintain a visible presence by regularly visiting stands to support teams, reinforce processes, and assess operational performance.
Foster open communication with Stand Managers, providing constructive feedback and holding them accountable for meeting expectations in customer service, efficiency, and financial performance.
Achieve Cost of Goods Sold (COGS) and labor goals through effective oversight of stand operations, inventory management, and scheduling practices.
Monitor financial performance metrics across your region, identifying trends and implementing corrective actions to ensure profitability.
Collaborate with Stand Managers to optimize inventory ordering, reduce waste, and maintain cost efficiency while upholding quality standards.
Identify, mentor, and develop high-potential Stand Managers and Shift Leads to build a robust leadership pipeline within your region.
Provide tailored training, resources, and opportunities to foster growth, ensuring leaders are equipped to excel in their roles and advance within 7 Brew.
Conduct regular performance reviews with Stand Managers to set goals, address challenges, and celebrate successes.
Analyze sales data to develop targeted strategies that increase customer traffic, boost average ticket size, and enhance customer loyalty.
Collaborate with upper management to align regional sales initiatives with company-wide objectives.
Champion 7 Brew’s culture of positivity, kindness, and hustle across all stands in your region, ensuring teams deliver fast, fun, and friendly service.
Promote a collaborative and inclusive environment where team members feel valued, empowered, and motivated to create “WOW moments” for customers and each other.
Encourage Stand Managers to organize team-building activities or community outreach events to strengthen team cohesion and community ties.
Model 7 Brew’s core values in all interactions, inspiring Stand Managers and teams to uphold the brand’s reputation for exceptional experiences.
Ensure stands maintain quick wait times (e.g., target drive-thru times of 3:30) and deliver exceptional customer service that aligns with 7 Brew’s brand standards.
Oversee the implementation of directives from upper management, ensuring consistency in processes, procedures, and quality across all stands.
Conduct regular stand audits to verify compliance with health, safety, and cleanliness standards, addressing any deficiencies promptly.
Provide regular, actionable feedback to Stand Managers to drive continuous improvement in customer service, operational efficiency, and financial performance.
Hold Stand Managers accountable for meeting expectations outlined in the Stand Manager Expectations, including scheduling, inventory management, and team development.
Use performance metrics and customer feedback to identify areas for improvement and celebrate successes across your region.