Regional Manager

Avanath•Washington DC, WA

17h•Hybrid

About The Position

Avanath is a leading property management company specializing in affordable housing. The Regional Manager role is a key position with broad operating latitude and decision-making responsibility for managing a significant real estate portfolio. This role is crucial for supporting the company's brand, reputation, and commitment to consistent excellence in service to residents and communities. The Regional Manager provides expertise in acquisition, due diligence, lease-up, and capital improvements, while also overseeing property operations and ensuring quality procedures and training. A key focus is on continual improvement in efficiency, technology, and team support, fostering high company morale and acting as a cheerleader for success. The role demands managing communities profitably while upholding business ethics and fairness, and creating an atmosphere of satisfaction and well-being for team members and residents. Professionalism, positive engagement, a strong sense for community building, and the drive to go the extra mile are essential. Success is driven by building relationships with vendors, regulatory bodies, and social services, adopting a collaborative approach for organizational success. An authentic, open, and professional attitude is required when addressing concerns, utilizing organizational support services and senior leadership. Active listening and a positive, professional approach are integral to ensuring all residents and staff feel seen, heard, and valued.

Requirements

5+ years of experience in a community management position is highly desired.
7+ years in multifamily experience highly desired.
Affordable housing experience preferred.
Lease Up / New Development experience where required.
Intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred.
Frequent travel within region as well as regional corporate and industry travel required.
Training experience desired.
Strong interpersonal skills.
Strong verbal and written communication skills required.
Ability to interact effectively with residents, housing/tenant associations, senior executives, business vendors, community team members, and investor contacts as needed.
Ability to work well under time and other constraints.
Must be adept at multi-tasking.

Nice To Haves

Affordable housing experience
Training experience

Responsibilities

Assist in the development and execution of the region's operational budgets.
Prepare and review monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control.
Produce reports and monthly financials accurately and timely, in alignment with Avanath’s operational protocol.
Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
Oversee large capital projects and effectively communicate between multiple departments.
Prepare and submit subsidy vouchers, where applicable.
Visit assigned communities a minimum of 3-4 times per week.
Manage up to 10 sites and a diverse workforce.
Direct and support the personnel and performance of each site, coaching leaders and providing clear and concise feedback and direction, including selection and staffing decisions.
Work with and support all back office and corporate support functions, including compliance, finance and accounting, asset management, capital projects, and human resources.
Assess and complete team performance on an annual basis.
Recognize opportunities for team development based on performance and cultural concerns.
Challenge team members to achieve higher levels of performance by establishing and communicating clear goals.
Respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
Maintain positive interaction and communication with residents regarding operational concerns, community initiatives, and other community-related subjects.
Refer residents as necessary to other appropriate services and agencies.
Assist the team in creating and implementing systems that provide necessary services to residents, including prompt acknowledgement and action on complaints.
Respond to any potential housing violations and liability concerns regarding the property promptly, transparently, and effectively.