Regional Manager, BC

dentalcorp•Support Centre - Remote - British Columbia, BC

1d•CA$90,000 - CA$110,000•Remote

About The Position

We are looking for a Regional Manager to lead and support a portfolio of dental clinics in the British Columbia region in Canada. Reporting to the Senior Director, Operations, this individual will provide hands-on leadership, coaching, and strategic direction to Clinic Managers and Office Managers. As a key operational leader, you will drive performance in patient experience, financial results, operational excellence, and team engagement to ensure exceptional care delivery while supporting sustainable growth. This is a remote position aligned to our Toronto Support Centre, with regular travel required within the region.

Requirements

Proven experience in multi-site management, preferably in dental or healthcare
Bachelor’s degree in Business Administration, Health Services Management, Dental Administration, or a related field is considered an asset
Strong leadership, coaching, and mentoring capabilities
Strong financial acumen, including budgeting, forecasting, and KPI analysis
Excellent communication and cross-functional collaboration skills
Knowledge of dental industry regulatory and compliance standards
Agile leadership style with strong prioritization and execution skills
Valid driver’s license and ability to travel frequently within the region
Candidates must be legally authorized to work in Canada.

Responsibilities

Lead, coach, and develop a team of Clinic Managers and Office Managers
Set clear performance expectations aligned to objectives and key results (OKRs)
Build leadership capability and succession strength across the region
Foster a culture of accountability and collaboration by bringing “Brilliant Together” to life across clinics and the Support Centre
Identify and develop leadership potential within clinic teams
Promote a patient-centered culture that delivers consistent, high-quality care
Partner with Lead Dentists and clinical leaders to support clinical excellence initiatives
Ensure efficient appointment planning, coordination, and flow to deliver exceptional experiences
Take ownership of escalated patient concerns and support resolution as needed
Ensure ongoing compliance with regulatory requirements and provincial standards
Complete annual facility condition reports in partnership with cross-functional teams
Partner with Clinic Managers and Lead Dentists to develop annual goals and execution plans
Analyze key performance indicators to identify revenue growth and operational improvement opportunities
Drive performance in patient engagement, hygiene production, pricing strategy, and workforce management
Implement Support Centre programs, policies, and operational standards
Act as a change agent by helping clinics navigate growth and transformation
Conduct regular clinic visits to reinforce operating standards and identify improvement opportunities
Support the seamless integration of new clinics in partnership with integration and training teams
Own regional financial performance (P&L)
Coach Clinic Managers on revenue forecasting, budgeting, and workforce optimization
Review and strengthen workforce management, payroll approvals, and cost discipline
Participate in monthly, quarterly, and annual business reviews
Ensure Clinic Managers effectively oversee day-to-day administrative functions
Strengthen collaboration between clinics and Support Centre teams
Promote accountability for payroll, scheduling, reporting, banking operations, and accounts receivable