Regional Manager

Become A Part of our Team!•Saint Louis, MO

11d•Onsite

About The Position

The Regional Manager is responsible for the performance, culture, and operational excellence of a multiunit region (8 locations). This role drives revenue growth, client experience, and team development by coaching Store Managers, building strong bench leadership, and ensuring consistent execution of brand standards across all locations. The Regional Manager acts as the key link between leadership and store-level teams—translating strategy into execution while developing high-performing managers and aestheticians.

Requirements

Bachelor's degree in Business, Management, or a related field preferred
Minimum of 5 years of multi-unit retail, wellness, or service industry management experience, including leadership of multiple locations
Proven experience developing managers, improving operational performance, and driving revenue growth
Strong knowledge of staffing, budgeting, payroll, and operational compliance
Proficiency with Microsoft Office and business management software
Excellent leadership, communication, coaching, and problem-solving skills
Ability to travel frequently between assigned store locations
Prolonged periods of standing, walking, and conducting in-store observations
Ability to sit and work at a computer for extended periods
Occasionally lift and move items up to 25 pounds
Ability to communicate effectively in person, by phone, and electronically

Nice To Haves

Leadership & Coaching
Operational Excellence
Strategic Decision-Making
Communication & Relationship Building
Results Orientation

Responsibilities

Coach and develop Managers to effectively lead, train, and retain high performing aestheticians
Build and maintain a strong Assistant Manager bench to support growth and succession planning
Lead onboarding and training standards, including manager training, orientations, and ongoing development
Oversee and support training initiatives including client experience, Glow Guide execution and service standards
Participate in interviews and hands-on assessments for key hires
Partner with managers on hiring decisions, onboarding plans, and long-term team development
Actively recruit talent through schools, community outreach, and industry networking
Support managers with call-offs and staffing gaps to ensure seamless daily operations
Optimize staffing across locations by strategically placing aestheticians based on demand
Develop and execute seasonal staffing strategies, including holiday floater plans
Oversee and maintain master shift schedules and regional floater scheduling
Ensure proper store assignment and onboarding experience for all new hires
Ensure consistent execution of operational standards, policies, and procedures across all locations
Conduct regular audits including timecard reviews, open orders, gift cards, and cancellation tracking
Monitor and manage operational budgets in partnership with Store Managers
Coach managers on compensation structures and performance improvement opportunity
Ensure compliance with payroll processes and operational timelines
Champion and uphold The Only Facial “WOW Experience” across all locations
Identify and implement improvements to enhance client satisfaction and retention
Ensure all services are delivered using approved products and protocols
Monitor and resolve client concerns, including adverse events, in a timely and professional manner
Conduct routine in store observations to maintain culture, service quality, and brand consistency
Analyze store utilization and partner with marketing to drive appointment volume and fill gaps
Identify opportunities to improve aesthetician productivity and service efficiency
Support managers in problem-solving operational challenges to improve overall store performance
Coordinate and support resolution of maintenance and equipment issues across locations
Assist managers in troubleshooting and resolving day-to-day facility needs
Ensure treatment rooms and equipment are maintained to brand standards