Regional Manager (Public Service Administrator, Opt. 1)

State of Illinois • Springfield, MO

3d • Hybrid

About The Position

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a qualified and motivated individual to lead our Springfield Regional Office. This position will plan, direct, and evaluate the operations of the Regional Office while enforcing the agency’s policies and procedures pertaining to the enforcement of the Child Support Title IV-D Trust fund. The ideal candidate will be professional, possess supervisory experience, and excellent communication skills. The possession of these skills will ensure the candidate is successful in the role as liaison between the Division of CSS/Downstate Operations, Circuit Clerks, the Attorney general’s staff, the State’s Attorneys, and legal representatives. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization.
• Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires the ability to utilize and maintain state issued equipment such as a laptop.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest.

Nice To Haves

• Two (2) years professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off and conducting performance evaluations.
• Two (2) years of professional experience recommending policy and/or procedure revisions pertaining to new or revised laws governing welfare reform impacting the operations and collection of child support.
• Two (2) years professional experience establishing and monitoring quality control protocols for a private or public organization.
• Two (2) years of experience conducting professional team meetings.
• Two (2) years of experience in public speaking to large and small audiences.
• Two (2) years of professional accounting experience as it relates to accounts receivables.

Responsibilities

• Serves as Regional Manager in planning, directing, and evaluating the operations of the Springfield Region for the Bureau of Child Support Services (CSS)-Downstate Operations.
• Serves as full line supervisor.
• Develops and coordinates working relationships with division management staff, Circuit Clerk staff and with the State’s Attorney’s contractors to coordinate the location of absent parents through division location services.
• Directs and monitors the on-site review of assigned contractor’s operations.
• Manages and monitors the quality control program for the region.
• Confers with Clerks of the Court, State’s Attorneys, the Attorney General, and other officials.
• Represents the department with commitment authority in negotiations with municipal, county, public and private agencies, and organizations.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Benefits

• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• 12 paid Sick Days annually
• 10 paid Vacation Days their first year of service and can earn up to 25 paid Vacation Days annually
• 3 paid Personal Days annually
• 13-14 paid holidays annually (based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager