Regional Manager

Roberts Resorts•Austin, TX

9d•Hybrid

About The Position

Roberts Resorts & Communities is a nationally operating and growing company dedicated to building community and fulfilling dreams. With core values of resourcefulness, integrity, passion, and epic customer service, they aim to make a difference in the lives of 30,000 families. They are seeking individuals passionate about creating meaningful impact, thriving in a culture of integrity, and committed to delivering exceptional service to help turn visions into reality and shape a brighter future. The Regional Manager is responsible for the assigned Manufactured Community and RV Resort portfolio, acting as a P&L-minded leader accountable for the financial, physical, and cultural health of each community. This role requires identifying and fixing underperforming communities. The ideal candidate understands that manufactured housing operations is a numbers business wrapped in a people business, with a daily focus on occupancy, NOI, and delinquency. They genuinely desire to lead people, hold difficult conversations, and be measured by performance. The role requires the capacity for travel (75%) and the operational maturity to manage multiple communities simultaneously without compromising consistency.

Requirements

5+ years of business operations experience
Bachelor's degree, or an equivalent combination of education and experience
Comfortable operating in a detail-oriented, deadline-driven, metrics-first environment
General knowledge of property maintenance
Leadership: Sets clear expectations, inspects what they expect, develops the bench beneath them.
Strategic Thinking: Reads the numbers before they read the room; adjusts strategy based on trend, not instinct.
Communication: Delivers company direction clearly; surfaces bad news early, not late.
Problem-Solving: Owns root cause, not just symptom management.
Operational Excellence: Runs a tight, standardized, replicable operation across every community in the portfolio.

Responsibilities

Own the operational, financial, and cultural performance of the assigned Manufactured Community and RV Resort portfolio.
Be accountable for the financial, physical, and cultural health of every community within the assigned portfolio.
Hold Community Managers and on-site teams accountable for achieving company standards and performance expectations.
Take ownership of underperforming communities by identifying issues, implementing solutions, and driving measurable improvement.
Drive Financial Integrity by managing NOI performance, budget adherence, delinquency control, and Capex planning.
Maintain Physical Standards by ensuring a "Disneyland" community appearance standard through quarterly inspections and Facility Standard Reviews.
Lead People Leadership initiatives, including hiring, training, conducting weekly manager meetings, completing annual performance reviews, and holding teams accountable to established goals.
Foster an exceptional Resident & Community Experience through weekly resident activities, resident relations, feedback management, and timely response to resident concerns.
Ensure Policy & Process compliance by documenting, implementing, and enforcing MH Operations policies, manuals, and operating handbooks.
Monitor and manage weekly scorecard metrics across every community, including: NOI vs. Budget (%) — monthly and quarterly, by community; Occupancy / Fill Rate (%); Delinquency Rate — target =2% of receivables, tracked by dollars and number of delinquent residents; Capex vs. Budget; Invoice Approval Turnaround; Weekly Resident Activity Completion — one activity per community every week, no exceptions; Weekly Manager 1:1 Completion with every direct-report Community Manager; Training Cadence — one team training each month (Teams or in-person) and one fully in-person training each quarter.
Establish 3–5 quarterly goals aligned with scorecard performance gaps or company priorities.
Develop and execute improvement initiatives such as reducing delinquency, completing Capex planning, or documenting and implementing operational processes.
Review scorecard performance and quarterly goals each week with the VP of Operations.