Regional Manager - Dallas Forth Worth, Texas

Action Property Management•Dallas, TX

13d•Hybrid

About The Position

Action Property Management, a leader in homeowner's association management since 1984, is seeking an experienced Regional Manager to oversee a portfolio of prestigious luxury high-rise HOA communities in the Dallas-Forth Worth and Austin area. This role is ideal for a proven leader passionate about luxury residential HOA management and building high-performing teams. The Regional Manager will lead and manage operational performance within their designated region, focusing on meeting company goals, developing strategies, reducing costs, and enhancing operational performance. Key aspects of the role include ensuring client satisfaction, adherence to standard procedures, manager development, and continuous improvement. This is an opportunity to join a growing organization committed to investing in its people and delivering exceptional service.

Requirements

Bachelor's degree in Business Management, Finance, Business Administration, Hospitality Management, Business Analysis, and/or Management or another related field.
Certificate programs CMCA, AMS to be obtained within the first 6 months of hire.
7+ years of experience in HOA property management with experience managing luxury high rise HOA communities.
Proven track record of managing large and diverse portfolios, with a strong understanding of property dynamics.
Proven success leading, mentoring, and developing teams.
Strong client relationship and account management experience with Boards and executive stakeholders.
Excellent communication, problem solving and organizational skills.
Strong financial acumen, including experience with budgeting, financial reporting and maximizing property values.
Ability to resolve issues and achieve goals through diverse leadership teams.
Demonstrate teamwork, creativity, and decisiveness.
Highly motivated, autonomous, outcome focused, committed to excellence and customer service.
Seeks learning and advancement opportunities, embraces new activities, responsibilities and challenges.
Possesses the ability to learn technology initiatives and cascade this knowledge to others.
Proficient in Microsoft Office (strong Excel & Smart Sheets) and SNAP HOA software.
Communicates clearly and effectively in different forms and with diverse audiences.

Nice To Haves

Bilingual in Spanish is strongly preferred.

Responsibilities

Ensure assigned managers are aware of and trained on company tools, resources, and SOPs.
Monitor KPIs and train/coach managers on areas needing improvement and best practices.
Assist in onboarding and set-up of new associations, including interviewing and selecting team members, interfacing with board members, and coordinating internal resources.
Coordinate and facilitate quarterly CME meetings for managers.
Act as an intermediary with owners/residents for complaints not resolved by the manager.
Lead and mentor assigned general/community managers, fostering collaboration, accountability, and high performance.
Work with other departments (sales, accounting, HR, IT) to align management strategies with company goals.
Work with managers to identify and mitigate risks related to property operations, ensuring compliance with laws, regulations, and contractual obligations.
Work with legal, insurance, and compliance partners to address issues.
Occasionally fill in managing communities in the absence of the general/community manager.
Review board meeting reports and ensure compliance with APM standards.
Utilize data and analytics to drive decision-making, forecast trends, and inform management strategies.
Attend monthly and quarterly board meetings, vendor events, corporate offsites, and other assigned meetings.
Engage in local events and be present at crucial business meetings.
Effectively communicate the business vision and cultivate an initiative-taking and engaged team.
Foster a culture focused on high performance, exceptional service, and accountability.
Cultivate and maintain robust relationships with board members and corporate teams.
Assist with contract negotiations, property tours, sales presentations, and inspections as needed.
Participate in designated training programs.
Attend all scheduled training and informational sessions, CAI meetings, monthly meetings, cascade training calls, monthly business reviews, and team calls.