Regional Manager

Sparrow Partners • Houston, TX

8d • Hybrid

About The Position

Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of belonging. This role is posted in multiple locations, but we are only hiring one individual. We are looking for a Regional Manager to manage a group of our Active Adult 55+ communities in Austin, San Antonio, and Houston, Texas. Reporting to the VP of Operations, this is an exciting opportunity to help us achieve our mission of building community for our residents and develop an amazing team.

Requirements

• A high school diploma and a minimum of 7+ years professional management experience preferably in multifamily housing, Active Adult, or hospitality
• Ability to travel up to 80%
• Experience with lease-up properties preferred
• Experience with property management software (Yardi/RentCafe preferred)
• Experience maintaining financial records, managing budgets and financial reporting
• Sales acumen: working knowledge of sales processes and CRM systems
• Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies
• Servant leader mindset
• Experience hiring, developing, motivating and inspiring a team
• Strong relationship building skills
• Purpose driven and passionate about making a difference in other’s lives
• Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action
• Skilled at navigating conflict
• Naturally curious and always striving to improve
• Self-aware and coachable
• Possesses strong communication skills with a proven ability to build collaborative partnerships
• Proactive, solutions-oriented and accountable
• Strong focus on continuous improvement
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.

Responsibilities

• Manage and lead the regional market by driving strategy and implementing programs to achieve budgeted financial and operational goals, high resident satisfaction and retention, employee engagement, and occupancy targets
• Hire, onboard, train, develop, motivate and inspire a team of Sales Specialist and Community Managers
• Formulate the annual goals and business plan in line with the Company’s strategic goals and develop budgets for the assigned portfolio
• Monitor sales activities including CRM usage, close rates, achievement of sales targets/KPIs, partnering with Asset management on pricing and marketing on lead generation activities
• Establish and maintain high expectations for internal operations (resident engagement, reporting, rent collection, renewals, upkeep of the property, resident concerns, activities, etc)
• Oversee SOX Compliance; ensure compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Manages owner satisfaction by providing reports and information on the performance and progress of the portfolio, responding quickly and with urgency to questions, requests, and concerns, and seeking and acting on ownership feedback for improving overall service.
• Stay abreast of market and economic conditions within the assigned portfolio and markets, communicates emerging trends, opportunities, and potential threats; creates long-and short-term business plans that achieve the Company’s targeted growth and market presence objectives
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve concerns.
• Visit each community on at least a monthly basis; providing regular feedback to the team.

Benefits

• Competitive bonus opportunities
• Generous paid time off
• Purpose-driven culture; rewarding work
• Comprehensive health, dental, vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED