Regional Manager, Provider Operations

Better-Health-Group•Punta Gorda, FL

About The Position

Our mission is Better Health. Our passion is helping others. What’s Your Why? • Are you looking for a career opportunity that will help you grow personally and professionally? • Do you have a passion for helping others achieve Better Health? • Are you ready to join a growing team that shares your mission? Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group. Responsibilities Position Objective: The Regional Manager, Provider Operations serves as a relationship lead within the Management Services Organization (MSO) specializing in supporting primary care physicians to deliver care to Medicare Advantage patients in a value-based care model. This role manages a team of Practice Coordinators while also directly engaging with affiliate relationships to drive performance improvement. The position is responsible for ensuring the delivery of high-quality support, fostering strong relationships with affiliate clinics, and implementing strategies that align with organizational goals.

Requirements

Bachelor’s Degree in Healthcare Management, Business Administration, or a related field, preferred.
5+ years of experience in account management, provider relations, or a similar role in a healthcare setting.
3+ years of proven experience in leading teams and driving performance improvement.
Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration.
Strong knowledge of healthcare operations, value-based care, and Medicare Advantage.
Strong knowledge of healthcare regulations, policies, and industry trends.
Proven experience leading teams, driving performance improvement, and adding measurable value to operations.
Exceptional communication, interpersonal, and presentation skills with the ability to build trusted relationships across all levels.
Strong ability to understand affiliate clinic goals, challenges, and needs, creating tailored, actionable support plans.
Skilled in addressing inquiries promptly, maintaining clear agendas, and following through on commitments.
Competent in identifying and escalating unresolved issues or improvement opportunities to management.
Results-oriented with a focus on quality execution, delivery, and achieving measurable outcomes.
Demonstrated resourcefulness, initiative, and adaptability in fast-paced, dynamic environments.
Strong critical thinking, problem-solving, and organizational skills, with attention to detail and confidentiality.
Proven ability to work independently, cross-functionally, and collaboratively with multiple teams.
Comfortable influencing and engaging key stakeholders internally and externally.
Physical ability to sit, stand, and move freely about the office.
Ability to bend, stoop, kneel, squat, twist, reach, and pull.
Occasional lifting of up to 15 lbs.
Ability to travel within assigned territory, up to XX% of the time.
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within the Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Responsibilities

Manages and mentors a team of Practice Coordinators, fostering a culture of accountability, collaboration, and continuous improvement.
Builds and maintains strong relationships with affiliate clinics, becoming an indispensable partner in their operations.
Drives clinic performance improvement by understanding affiliate clinics’ unique needs, challenges, and goals.
Facilitates regular meetings with affiliate clinics to review performance metrics, discuss improvement opportunities, and align action plans.
Ensures effective communication of Better Health Group programs, policies, and resources to clinics.
Monitors clinic performance, identifying trends and implementing tailored solutions to close gaps and drive results.
Oversees the implementation of key initiatives, including quality improvement programs, HEDIS measures, and other value-based care metrics.
Ensures consistent and accurate documentation of clinic engagements, including minutes, action plans, and follow-ups.
Develops and implements strategies to address performance gaps, leveraging organizational resources and best practices.
Collaborates cross-functionally with BHG internal teams to ensure seamless communication and alignment with affiliate clinic operations.
Proactively identifies and escalates recurring issues or improvement opportunities to leadership.
Ensures clinics are clear on performance metrics, trends, and available levers for improvement.
Advocates for affiliate clinics within the organization, ensuring their concerns are addressed and solutions are implemented effectively.
Stays informed about industry trends and best practices in provider performance management.
Evaluates and recommends tools, processes, or resources that enhance clinic performance and team efficiency.
Additional duties as assigned.