Regional Manager, Logistics Network

Flowspace•Chicago, IL

5d•$80,000 - $100,000•Onsite

About The Position

About Flowspace: Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset. At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape. Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.

Requirements

5+ years of experience in logistics, B2C fulfillment, warehousing, supply chain, or a related operational environment.
Strong understanding of warehouse operations and fulfillment workflows, particularly in DTC.
Experience managing external partners, vendors, customers, or accounts.
Comfortable working on-site in fulfillment centers and taking a hands-on approach to solving operational challenges.
Excellent critical-thinking and problem-solving skills, with the ability to move quickly when issues arise.
Strong relationship-management skills and the ability to build credibility with warehouse associates, warehouse leadership, and internal stakeholders.
Comfortable using data to evaluate performance, identify trends, and drive accountability.
Excellent written and verbal communication skills.
Strong organization and time-management skills with the ability to manage multiple warehouse partners, priorities, and escalations simultaneously.
Ability to work independently, efficiently, and with a strong sense of urgency.
Ability to collaborate effectively across multiple teams, locations, and time zones.
Must be comfortable working regularly in active warehouse and fulfillment-center environments. (Generally 7am-3:30pm per standard warehouse hours)
Must be able to operate traditional office equipment, including a laptop, keyboard, and phone.
Must be comfortable using technology and communication tools such as Zoom and Slack.
Must be able to work effectively across multiple teams and time zones within reasonable response-time expectations.

Nice To Haves

Previous experience managing a warehouse or fulfillment center is a plus.

Responsibilities

Own the operational performance of warehouse partners across your assigned region, ensuring partners consistently meet Flowspace SLAs, quality standards, and customer expectations.
Spend significant time on-site at warehouse partners in your local market, developing strong relationships with warehouse leadership and frontline teams and gaining a firsthand understanding of day-to-day operations.
Track and analyze warehouse performance, identifying trends, risks, and opportunities for improvement.
Triage and resolve operational escalations, partnering directly with warehouse teams and internal Flowspace teams to implement solutions quickly and effectively.
Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards and processes are being followed.
Partner with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical operational workflows.
Serve as the primary operational relationship owner for assigned warehouse partners, building strong partnerships while holding partners accountable for performance.
Partner with Sales, Solutions, Customer Success, and other internal teams to effectively onboard and launch new merchants within your region.
Support the onboarding of new warehouse partners and ensure they are operationally prepared to serve Flowspace customers.
Lead training and education with warehouse partners around Flowspace technology, processes, product updates, and operational expectations.
Identify opportunities to improve and expand existing warehouse partnerships.
Use performance data and firsthand observations from warehouse visits to identify recurring issues and recommend scalable improvements across the network.
Communicate warehouse performance, risks, escalations, and action plans clearly to internal stakeholders.
Travel throughout your assigned region to support warehouse partners, launches, audits, escalations, and other operational needs.