Regional Manager, Logistics Network

Flowspace•Chicago, IL

3d•Onsite

About The Position

The Regional Manager will play an essential role in the performance and operations of Flowspace’s Logistics Network. This is a hands-on, field-based role responsible for managing warehouse partner relationships, driving operational performance, resolving escalations, and ensuring our partners consistently meet Flowspace’s service and quality standards. The Regional Manager will spend a significant amount of time on-site at warehouse partners near their home market, working directly with warehouse teams to understand day-to-day operations, identify opportunities for improvement, and quickly resolve issues. This person will also travel to additional warehouse partners throughout their assigned region as needed. Serving as a key connection between Flowspace and our warehouse partners, the Regional Manager will combine operational expertise, relationship management, data analysis, and hands-on problem solving to ensure our network delivers an exceptional experience for Flowspace customers. This builds on the core partner-management, SLA, escalation, quality, onboarding, and expansion responsibilities of the Regional Manager role.

Requirements

5+ years of experience in logistics, B2C fulfillment, warehousing, supply chain, or a related operational environment.
Strong understanding of warehouse operations and fulfillment workflows, particularly in DTC.
Experience managing external partners, vendors, customers, or accounts.
Comfortable working on-site in fulfillment centers and taking a hands-on approach to solving operational challenges.
Excellent critical-thinking and problem-solving skills, with the ability to move quickly when issues arise.
Strong relationship-management skills and the ability to build credibility with warehouse associates, warehouse leadership, and internal stakeholders.
Comfortable using data to evaluate performance, identify trends, and drive accountability.
Excellent written and verbal communication skills.
Strong organization and time-management skills with the ability to manage multiple warehouse partners, priorities, and escalations simultaneously.
Ability to work independently, efficiently, and with a strong sense of urgency.
Ability to collaborate effectively across multiple teams, locations, and time zones.
Must be able to operate traditional office equipment, including a laptop, keyboard, and phone.
Must be comfortable using technology and communication tools such as Zoom and Slack.
Must be able to work effectively across multiple teams and time zones within reasonable response-time expectations.

Nice To Haves

Previous experience managing a warehouse or fulfillment center is a plus.

Responsibilities

Own the operational performance of warehouse partners across your assigned region, ensuring partners consistently meet Flowspace SLAs, quality standards, and customer expectations.
Spend significant time on-site at warehouse partners in your local market, developing strong relationships with warehouse leadership and frontline teams and gaining a firsthand understanding of day-to-day operations.
Track and analyze warehouse performance, identifying trends, risks, and opportunities for improvement.
Triage and resolve operational escalations, partnering directly with warehouse teams and internal Flowspace teams to implement solutions quickly and effectively.
Conduct warehouse visits, operational reviews, and audits to ensure Flowspace standards and processes are being followed.
Partner with warehouse teams to improve inventory accuracy, receiving, fulfillment, shipping, and other critical operational workflows.
Serve as the primary operational relationship owner for assigned warehouse partners, building strong partnerships while holding partners accountable for performance.
Partner with Sales, Solutions, Customer Success, and other internal teams to effectively onboard and launch new merchants within your region.
Support the onboarding of new warehouse partners and ensure they are operationally prepared to serve Flowspace customers.
Lead training and education with warehouse partners around Flowspace technology, processes, product updates, and operational expectations.
Identify opportunities to improve and expand existing warehouse partnerships.
Use performance data and firsthand observations from warehouse visits to identify recurring issues and recommend scalable improvements across the network.
Communicate warehouse performance, risks, escalations, and action plans clearly to internal stakeholders.
Travel throughout your assigned region to support warehouse partners, launches, audits, escalations, and other operational needs.