Regional Manager I

Boys & Girls Clubs of Greater San Diego•Escondido, CA

2d•$83,000 - $88,385•Hybrid

About The Position

The Boys & Girls Clubs of Greater San Diego (BGCGSD or Clubs) CHANGES LIVES through quality programs and guidance in a safe, affordable and fun environment. BGCGSD’s mission is to inspire and enable youth to achieve academic success, build good character and responsible citizenship and make healthy lifestyle choices. We have been providing a safe, fun, and positive environment at our sites with trained and dedicated professional staff. Members are involved in age-appropriate activities based upon our three priority outcomes of Academic Success, Character Development, and Healthy Lifestyles. The Regional Manager is a fast-paced position responsible for the supervision and development of Branch Managers and Site Supervisors, who direct a team of full-time and part-time support staff, for an assigned geographic territory. This position is responsible for the final interviewing and hiring of their direct reports, managing all aspects of their orientation training; ensure completion of all reports, deliverables, and overall performance to the goals and metrics of the Clubs programs and services. Focus is on club safety, quality programs, building relationships, identifying knowledge gaps for professional advancement, and driving measurable outcomes through outstanding program execution. In addition, the Regional Manager will be responsible for priority outcomes for BGCGSD.

Requirements

Four-year degree from an accredited college or university. (Required)
Minimum of five years relevant experience, Boys & Girls Clubs experience. (Required)
Minimum one year experience utilizing data systems and/ or cash handling. (Required)
Verified skills in program development and assessment; strong leadership, analytical and methodical in approach to problems, excellent judge of character, highly motivated and results driven. (Required)
Demonstrated leadership to coordinate and evaluate the efforts of staff in the accomplishment of program goals, set performance standards by observing behavior, providing objective feedback, and counseling and implement corrective actions as needed to mediate disputes and resolve conflicts. (Required)
Management skill to develop and implement long-range and operational plans and to identify and effectively coordinate resources to meet program needs. Identify potential barriers to achieving goals, formulating and recommending solutions or contingency plans and clearly communication needs and recommendations timely. (Required)
Aptitude to work well under pressure with multiple time constraints and changing deadlines. Must be able to work in an environment with shifting priorities and frequent interruptions. (Required)
Exceptional interpersonal and communication skills. Ability to interact and communicate effectively with a wide range of personalities using tact, diplomacy, and flexibility. (Required)
Strong oral and written communication skills to convey accurate and correct information effectively through personal presentations and written material. (Required)
Creative skill in taking ideas, concepts and solutions not normally associated with the problem at hand and adapting them to provide innovative solutions to operational and management problems. (Required)
Supervisory skills to effectively lead, motivate and manage staff; delegate and reassign tasks, monitor production and quality of work, set performance standards, assess individual capabilities and workloads, conduct performance evaluations and mediate conflicts. (Required)
Solid analytical skills for identifying areas for improvement and developing innovative solutions. Ability to recognize problems, conflicts or impact to others, research options, present alternative, implement solutions and follow through to ensure goals are met. (Required)
Proficiency in using Microsoft Office suite; (Word, Excel, Outlook) experience in scheduling and maintaining multiple calendars in Microsoft Outlook. (Required)
Demonstrated presentation skills and experience conducting training, workshops and seminars to various audiences. Knowledge of coaching strategies, and program evaluation techniques. (Required)
Successful completion of pre-employment background check
Maintains compliance with the organization's drug-free workplace policy
Valid Driver’s license and verification of insurance
CPR & First Aid Certification

Nice To Haves

Previous work experience within a nonprofit or grant-making foundation is a plus. (Preferred)

Responsibilities

Foster retention and success of direct reports in assigned region through coaching, mentoring, and monitoring of individualized development plans.
Identify barriers to success, develop action plans to focus on areas of development, and implement an individualized performance management strategy.
Develop realistic goals that will contribute to professional success, develop rapport and supportive relationships, and motivate them to achieve increased programmatic and services outcomes.
Work in partnerships to determine staffing levels that best support club operations and program delivery; club hours, shutdowns, cost to youth, extension shutdowns, and obtaining and utilizing community and volunteer support; monitor assigned region for compliance.
Increase visibility of Clubs programs, services, and activities, and maintain good public relations. Partners with other youth-serving organizations, members, parents, families, funders, and community organizations.
Communicate, implement, and enforce organization operational policies and procedures; monitor same for compliance.
Support in the development, planning, coordination, scheduling, and producing training sessions for site staff based on training needs assessment.
Cultivate methods and resources related to staff training, team building, staff development, and staff recognition as they relate to career, and summer staff.
Actively participate in the strategic planning process of assigned sites to ensure success of both long and short-term goals established by needs assessment.
Prepare applicable reports based on individual site progress towards realization of established goals.
Evaluate effectiveness of sites programs and services, devise evaluation methodology, and compile evaluative data for creating program assessment and status reports for COO as requested.
Ensure the overall business plan for assigned direct reports reflects high standards, bench and succession planning, coupled with consistent mentoring and people development.
Accountable for consistently and effectively communicating the Clubs objectives to all direct reports through meetings, scheduled site visits, conference calls, and email communications.
Responsible for recruiting, selecting, supervising, coaching, counseling, and disciplining direct reports in assigned region.
Conduct regularly scheduled staff meetings, trainings, and special events as needed.
Ensure that direct reports are accountable to expressed expectations on a consistent and timely basis.
Promote excellent leadership qualities and lead by example by ensuring on-going communication, completing intensive area training, and providing professional and constructive feedback to help improve performance and management skills.
Communicate job expectations; planning, monitoring, appraising, and reviewing performance; review compensation actions; enforcing policies and procedures.
Anticipate potential personnel issues and proactively collaborate with Human Resources in a timely manner to resolve problematic situations using tact, diplomacy and strict confidentiality.
Review and approve timesheets; monitor attendance, vacations, sick leave reporting.
Develop, maintain, and regularly update strategic approaches to staff training, team building, staff development, and staff recognition as they relate to direct reports.
Conduct staff meetings; identify staff training needs and opportunities; design and implement professional development and training programs.
Lead and attend operations meetings as directed.
Oversees site facilities in assigned region. Ensure that equipment and furnishings are set up in a manner that is safe and healthy for employees.
Conceptualize innovative training programs that develop staff skills and knowledge towards fostering high morale, accountability, engagement, and team building.
Updates job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Other duties as assigned by COO.
Develop and implement an annual site-specific revenue generation plan which includes targets and goals.
Work with the Development team to solicit funds from appropriate local service clubs, assist with organization wide special events, participate in the Little Jumps annual campaign, and host volunteer groups at your Club.
Document all donations and gifts, whether in-kind or other, timely and accurately as outlined by policy.
Work with COO to create annual contribution goal plan; develop steps to meet identified goal.
Share monthly mission moments from sites to highlight program impact.
Increase the revenue from site rentals; member dues, and fees annually.
Support any local fundraising events as needed.
Ensure a safe, clean, and welcoming environment for all youth, staff, and visitors by consistently enforcing safety protocols and organizational policies.
Conduct regular safety inspections and promptly address any potential hazards or maintenance needs.
Participate in safety drills and contribute to ongoing risk assessment and emergency preparedness efforts.
Collaborate with leadership to implement and improve safety and wellness policies and procedures across the Club.