Regional Manager - Eastern US

Porter Airlines Inc.•Orlando, FL

3h•Onsite

About The Position

The Regional Manager - Eastern US is a member of the Airport Operations leadership team responsible for Porter’s safety, aircraft turn performance, passenger service experience, ground handling, and oversight of business matters and third-party relations at the station.

Requirements

Minimum of 7-10 years of relevant industry experience
Ability to hold and maintain a TSA and CBP airport badge
Travel required 50% of the time across multiple jurisdictions and countries
Previous experience in contracts negotiations
Demonstrated ability to prioritize and triage resources
Demonstrated ability to manage change and its effects in a positive way
Demonstrated ability to navigate different viewpoints and interests to come to strong, logical, and business-minded decisions

Nice To Haves

Ability to speak Spanish is a preferred asset
Post-secondary degree in business or an aviation-related field is considered an asset
Change Management, Communication and/or Codeshare operations experience is considered an asset

Responsibilities

Accountable for, fosters, and manages relationships with contracted ground handling companies, working closely with them to ensure consistent delivery of the passenger experience and aircraft turn performance to defined safety, reliability, service, commercial, and operational standards.
Actively engages with operations at the check-in counter, at departure gates, and on the ramp to ensure contract ground handlers comply with safety, reliability, and service standards.
Works closely with ground handler management to ensure adequate resources (people and equipment) are planned and assigned to execute the operation.
Monitors ground handler training to ensure it is completed to standard, fully trained employees are assigned to work Porter flights, and that training records are maintained.
Works with the ground handler to ensure ground service equipment (GSE) is properly maintained, safe, and reliable.
Supports the Airport Operations audit plan and ensures ground handlers implement corrective actions to address non-conformances and non-compliance in a timely manner.
Examines and implements operational efficiency initiatives with ground handlers.
Works with various Airport Authorities to protect, defend, and enhance Porter’s interests, and attends all necessary airport meetings.
Conducts regular (weekly) operational metric and business reviews with senior Airport Operations leadership to maintain performance, identify trends for corrective action, and establish/monitor station audit practices for compliance.
Establishes business cases for necessary investments to reach and sustain operational performance.
Is a member of the station startup team to establish new stations and expand the Porter network.
Supports commercial objectives and special assignments related to local Porter business development.
Actively participates in Porter’s Safety Management System (SMS), including reporting hazards and incidents, and promotes the Company’s Safety Policy.
Supports and oversees other stations as needed.
Travels as required, with 50% of time spent in the network inspecting/visiting station