Regional Manager – Dedicated Driver

Airspace

13h•Hybrid

About The Position

As a Regional Manager, you will be responsible for managing a network of Dedicated Drivers, which may include W-2 employees, 1099 contractors, or a combination of both. You will support drivers directly, ensure customer needs are met, and own execution of tactical initiatives to deliver top-quality service. You will be a hands-on leader who invests deeply in driver development and cultivates strong, trust-based relationships with both drivers and customer stakeholders.

Requirements

3+ years of experience in transportation or logistics operations
Proven experience in driver or workforce training, coaching, and performance management
Demonstrated ability to build and sustain strong relationships with both frontline workers and customers
Willingness and ability to travel up to 50% of the time, including regional driving, domestic flights, and overnight stays at customer site locations
Comfort operating in a field-based environment, with the ability to manage responsibilities effectively while traveling
Strong communication skills (both verbal and written)
Positive attitude with a natural ability to connect with and motivate drivers and customers alike
Detail-oriented and excels at active listening
Ability to partner with cross-functional teams to drive positive outcomes in service
Action-oriented and comfortable in a fast-paced environment
Experience working in an environment where work activities require rigorous process adherence
Strong time-management skills and multitasking ability
Solution mindset: Demonstrated ability to "own" problems end-to-end

Responsibilities

Lead onboarding and ongoing training programs to ensure drivers are equipped with the knowledge, tools, and skills to perform at the highest level
Provide consistent coaching and direct feedback to drivers, fostering a culture of continuous improvement and accountability
Develop and execute individualized performance improvement plans, conducting quarterly re-training sessions and regular performance reviews
Monitor driver performance metrics closely and proactively identify trends, risks, and opportunities for development
Build and maintain a healthy, engaged driver base across assigned geos and customers
Serve as a primary point of contact for customer accounts, working collaboratively with Account Management to cultivate strong, long-term relationships with customer POCs through regular communication and in-person engagement.
Conduct in-person market performance reviews at customer sites to assess service quality and proactively surface improvement opportunities
Build trusted relationships with drivers through daily interactions, check-ins, and onsite visits, ensuring they feel supported and set up for success
Coordinate and manage change requests in close partnership with both drivers and customers, ensuring smooth and timely execution
Provide direct support to drivers on tactical problems that arise
Proactively partner with the Revenue team to action driver feedback and develop clear resolution plans
Manage driver rate establishment, billing, and payment execution
Actively govern work through formal documentation and identify opportunities to streamline processes
Partner with leadership to identify process gaps and take swift action to close them