Regional Manager Customer Success East (Remote)

Stryker • Columbus, OH

2d • Remote

About The Position

The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers.

Requirements

• Bachelors degree required
• Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
• Ability to travel as needed (20%)

Nice To Haves

• Healthcare industry and enterprise SaaS experience.
• Excellent project management skills.
• Demonstrated experience with customer success software tools and CRM systems.
• Experience with Stryker Digital solutions
• Demonstrated history of managing difficult customer situations with positive outcomes.

Responsibilities

• Lead, coach, and develop a regional team of Customer Success Managers
• Own customer health, renewal readiness, and expansion outcomes
• Hire, onboard, and train high-performing customer success professionals
• Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
• Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
• Develop regional processes, metrics, and reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees