Customer Success Manager (East Coast Remote)

Motorola Solutions•Massachusetts, US Offsite, MA

1d•$120,000 - $135,000•Remote

About The Position

We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.

Requirements

4+ years of experience in customer advocacy, sales, engineering, or project management.
Proficiency in CRM software and Customer Success platforms.
Experience with B2B congratulable SaaS platforms
Ability to obtain necessary background clearance as required by customers.
Strong communication and relationship-building skills, with a customer-focused mindset.
Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management.
3+ years experience with a CRM software
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Responsibilities

Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
Collaborate with customers to define goals, set key performance indicators, and track progress.
Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.