Regional Manager, Customer Success (D&I - APJ)

Planet•Ottawa, ON

2d•Remote

About The Position

The customer success team at Planet is seeking an experienced Regional Manager, Customer Success, Defence and Intelligence, to lead a growing team of Customer Success Managers (CSMs) in the Asia Region. Your mission will be to develop the existing team and hire world class talent in this fast growing region. The Regional Manager will also serve as the senior customer success contact in the region, acting as the executive sponsor for customers and working with other cross functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers. This position co-owns the renewal and expansions number for the region, so working with the CSM’s and Sales to meet or exceed the goal is critical.

Requirements

10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including strong examples of customer/client relationship building and collaborative problem solving
Firm grounding in defence industries which could include sales, business development, programme and project management
Experience of intelligence collection ideally space based or geospatial ISR
Experience of intelligence analysis and dissemination
Direct management experience
Exceptional customer communication, negotiation, and presentation skills
Experience driving value, expansion, and renewals with customers
Works well across distributed and cross-functional teams; strong ability to lead and influence others
Excellent verbal and written communication skills in both English and an Asian language

Nice To Haves

Deep experience of Asian defence organizations
Strong background in geopolitical understanding
A proven transformational leader
Experience of intelligence collection and analysis, including Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning and Collection Management
Likely a NATO Rank OF2 or senior
GIS or remote sensing background
Has operated at the equivalent of NATO Rank OF2 or ideally more senior
Strong examples of customer/client relationship building and collaborative problem

Responsibilities

Develop the existing team and hire world class talent in this fast growing region.
Serve as the senior customer success contact in the region.
Act as the executive sponsor for customers.
Work with other cross functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers.
Co-own the renewal and expansions number for the region.
Work with the CSM’s and Sales to meet or exceed the goal.