Customer Success Manager - I

People Data Labs

7d • Remote

About The Position

People Data Labs (PDL) is the provider of people and company data. We do the heavy lifting of data collection and standardization, so our customers can focus on building and scaling innovative, compliant data solutions. Our CSM team is a key ingredient, playing a central role in helping our customers realize the value of our data products. We are looking for individuals who can balance extreme ownership with a “one-team, one-dream” mindset. Our customers are trying to solve complex problems, and we only help them achieve their goals as a team. Experience with a more technical product or one with a significant API component will give you a leg up. We’re particularly interested in CSM candidates with varied backgrounds and broad skill sets. Onboarding, engaging, and renewing customers - Customer Success does it all here, and we’re building a team of CSMs that our customers can depend on for just about anything. This role is intended for early-career CSMs, ideally with 1-2 years of experience.

Requirements

• You are excited to be at a startup
• You see yourself as the CEO of your book of business
• You immerse yourself in the customer’s world
• You are interested in how people use data to innovate
• You leverage a consultative approach with your customers
• You are an excellent storyteller
• You’ve directly negotiated and closed renewals
• You’ve supported a technical product or an API product
• You’ve been a CSM for 1-2+ years

Nice To Haves

• Experience with a more technical product or one with a significant API component will give you a leg up.

Responsibilities

• Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
• Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
• Negotiate and close customer contract renewals
• Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
• Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
• Develop trusted advisor relationships with each of your customers through your knowledge of their goals with data
• Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

Benefits

• Stock options
• Competitive salaries
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health, fitness, and office stipends
• The permanent ability to work wherever and however you want

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed