Regional Manager, Community Onboarding

Hotwire Communications Ltd • Houston, TX

2d • Remote

About The Position

The Region Manager, Community Onboarding– FisionX is responsible for leading the team of Community Onboarding Managers within their market, end-to-end oversight, and on-time delivery of FisionX's new residential construction projects.

Requirements

• Bachelor’s degree preferably in project management or business
• Minimum of 5 years of supervisory or managerial experience in telecommunications or related technical field
• Expert in Microsoft Excel and previous use of Salesforce.com
• Excellent leadership and interpersonal skills.

Nice To Haves

• Three years overseeing Concierge-level Customer Service and sales experience is preferred
• Industry-related experience preferred

Responsibilities

• Develop and maintain relationships with key stakeholders in assigned communities and division offices where communities are being developed and across internal business units to successfully deliver FisionX communities.
• Educate division level partners and community homeowners about the onboarding process and our suite of technology products.
• Maintain constant and ongoing communication regarding community status with project stakeholders.
• Manage team to ensure the launch process progresses according to plan and the property receives the "white glove" experience from project kick-off to successful handoff to our regional operations team.
• Lead team to maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel. Engage in and immediately respond to customers or builder/develop staff that needs immediate intervention, escalate to leadership accordingly.
• Track project tasks utilizing Site Tracker, Sales Force and/or specified tools to ensure all milestones are met and to identify any risk points requiring escalation.
• Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.
• Prepare meaningful daily/weekly project status and executive reports.
• Ensure COM’s team is able to obtain a qualitative list of units (homeowner names and/or addresses) and provide all relevant information to internal teams to ensure accurate account set up and billing is aligned with the contract.
• Assist COM where needed to coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams.
• Participate in developmental training, certifications, and increased proficiencies of team.
• Must be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 60% as required by business needs.
• Other duties as assigned by Supervisor.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager