Regional Manager Colleague Relations

Trinity Health•Des Moines, IA

About The Position

The Regional Manager Colleague Relations supports the development, implementation, and standardization of system-wide colleague relations strategy, policies, processes, and programs throughout the Regional Health Ministries (RHM). In partnership with Colleague and Labor Relations Center of Expertise (COE) leadership, Human Resources Business Partners (HRBPs), and ministry leadership, the role manages day-to-day activities that support colleague relations plans and help foster a person-centered, mission-focused colleague culture. The manager drives local implementation through policy alignment and program management, while carrying out essential colleague relations activities and accountabilities. The role also provides local direction, operational management, and integration of long- and short-term initiatives in conjunction with COE leadership and HRBPs. The position oversees regional Colleague Relations Partners and their development, and collaborates with COE, HR, and ministry leaders on investigations, colleague relations trends, complex colleague transitions, and dispute resolution. It supports the development and implementation of regional programs, projects, communications, tools, and protocols, and uses data to monitor initiative impact and identify potential organizational issues. The position maintains knowledge of applicable laws, regulations, and organizational compliance requirements. The role requires a bachelor's degree in a related field and five years of progressive colleague relations experience, including high-risk, sensitive investigations and formal dispute resolution, or an equivalent combination of education and experience. Previous people management or team leadership experience is required. A master's degree and healthcare experience are preferred. The position operates in a typical office environment and may require travel to Trinity Health sites up to 25% of the time.

Requirements

Bachelor's degree in Human Resources Management, Business Administration, Labor and Industrial Relations, or a related field, with five years of progressive colleague relations experience; alternatively, an equivalent combination of education and experience.
Experience planning and conducting high-risk, sensitive investigations and formal dispute resolution processes.
Previous people management or team leadership experience.
Knowledge of state and federal laws, regulations, and requirements related to HR, colleague relations, dispute resolution, investigations, and fostering a positive working environment.
Demonstrated success developing and implementing colleague and labor relations strategies, policies, procedures, and programs that promote operational alignment and standardization.
Technical knowledge and demonstrated success assessing organizational or business effectiveness, colleague relations, communication, and change management, and achieving results through effective management partnerships.
Leadership skills to guide daily business decisions and collaborate with RHM leadership as a credible, results-driven partner.
Exceptional interpersonal, consultative, and relationship-building skills, including the ability to represent colleague relations in sensitive situations and resolve complex issues.
Ability to influence results and garner support; requires a high level of diplomacy and tact and the ability to recognize subtle situational nuances and respond appropriately.
Ability to transfer knowledge of colleague relations practices to HRBPs, COE peers, and business leaders.
Business and analytical skills to implement colleague relations strategies, policies, procedures, and programs and prepare reports and analyses.
Advanced written, verbal, and presentation skills for varied interactions and effective service to clients, colleagues, and management partners.
Ability to support change management and process improvement.
Ability to negotiate, influence, motivate, and interact with diverse internal and external constituents.
Commitment to continuous learning and personal and professional growth.
Discretion and ability to maintain the highest degree of confidentiality with sensitive information and data.
Integrity, honesty, caring, and ability to inspire and motivate others in support of Trinity Health's philosophy, mission, vision, goals, and values.
Ability to organize and reprioritize work, handle multiple tasks and projects, meet deadlines, concentrate, and adapt to interruptions in a potentially stressful environment.
Ability to travel to Trinity Health sites as needed, up to 25% of the time.
Ability to comply with Trinity Health policies and procedures.

Nice To Haves

Master's degree.
Prior experience in a healthcare or health system environment.

Responsibilities

Demonstrate Trinity Health's Mission, Vision, and Values in work-related behaviors, practices, and decisions.
Oversee daily functions of regional Colleague Relations Partners and support their professional development and performance through mentoring, coaching, and feedback.
Implement colleague relations strategy, policies, procedures, and programs, promoting alignment and standardization throughout the RHM where appropriate.
Collaborate with COE leadership, other COEs, HRBPs, and RHM leadership on colleague relations matters, investigations, trend reporting, and complex colleague transitions related to MD&A activities and organizational redesign.
Support the planning, definition, and application of ministry-based colleague relations programs and initiatives, including strategy, policy, and program development.
Provide regional leadership, direction, development, and oversight for the work, priorities, and competencies of colleague relations field operations teams.
Engage COEs, HRBPs, and RHM leaders and managers in planning and implementing system-wide colleague relations policies, procedures, and programs; support their understanding and adoption across the RHM.
Provide project management support for colleague relations projects and initiatives, including planning and assessment of performance and compliance, and support problem resolution and formal dispute resolution processes.
Coordinate communications, tools, and resources to support stakeholder alignment, adoption, and implementation of the national colleague relations strategy.
Disseminate local colleague relations trends and data, monitor program impact, and use data to identify potential organization-wide issues that may lead to complaints, litigation, or investigations.
Partner with COE leadership, stakeholders, and RHM leadership to develop and manage protocols for diversion and fitness-for-duty matters involving colleagues, non-employed physicians, allied health professionals, and contract staff.
Maintain working knowledge of applicable laws, regulations, the Integrity and Compliance Program, Code of Conduct, and other policies and procedures, and ensure adherence to ethical and professional standards.