Regional Maintenance Supervisor

COMMUNITY HOUSING NETWORK INC•Columbus, OH

2d•Onsite

About The Position

Community Housing Network (CHN) is a nonprofit helping the people of central Ohio since 1987. As a Regional Maintenance Supervisor, you will provide direct support to the Maintenance Operations of CHN. The Regional Maintenance Supervisor will provide a positive tenant experience by ensuring tenant units, vacant units, and CHN buildings/facilities are operating safely and effectively. The Regional Maintenance Supervisor will lead a team of maintenance technicians ensuring preventative maintenance and repairs are completed promptly, perform maintenance and repairs as required, and manage all work orders assigned to the Property Portfolio.

Requirements

High School Diploma or equivalent or 5 years’ experience in one or more trade areas of repair (general carpentry, plumbing, electrical, HVAC, appliances).
3+ years’ experience in apartment industry required.
Personal vehicle for transportation of self and equipment/tools between properties.
Valid driver’s license.
Valid auto insurance.
Proficient in Microsoft Office Suite Products and ability to learn and adapt to changing technology utilized in role.
Experience with property management software and work order systems required.
Advanced electrical, plumbing, HVAC, general carpentry, appliance repair, painting, and general landscaping skills.
Strong verbal and written communication skills and the ability to communicate across all levels both internally and externally.
Ability to manage multiple projects and priorities in a high volume with great attention to detail.
Strong customer service skills, including creating a customer-focused culture.
Ability to move heavy objects, reach high and low areas, and use manual tools/equipment.

Nice To Haves

2+ years in a supervisory position preferred.
HVAC Certification & EPA card preferred.
Experience working in or supervising maintenance operations for multi-story residential or commercial buildings with elevators, including coordination of elevator maintenance, inspections, and vendor services preferred.

Responsibilities

Assist with repairs in plumbing, electrical, appliances, HVAC, carpentry, painting, and landscaping.
Complete work orders efficiently.
Communicate with Regional and Property Managers to address tenant concerns and maintain a professional, caring approach.
Ensure the maintenance of grounds and common areas, including trash removal.
Assist with creating scopes of work for vendors and inspect completed work for quality and adherence to standards.
Conduct routine property inspections.
Assist with eviction set-outs, and ensure timely delivery of maintenance notices to tenants.
Oversee move-out and move-in preparations, ensuring compliance with CMHA housing quality standards, city codes, and fire, life, and safety guidelines.
Work with vendors to turn apartment units within expected deadline.
Accompany third-party inspectors for CGI/CMHA, Aspire, OCCH, OHFA, and other agency inspections.
Ensure vendor-contracted work is completed accurately/on time.
Manage truck stock and ensure inventory items are added to work orders.
Collaborate with the Inventory Clerk to order specialty items/ensure Maintenance Technicians have the necessary parts and supplies to complete work orders efficiently.
Maintain compliance with OSHA and CHN safety programs, training, and policies/report safety hazards to the supervisor.
Complete work duties in line with Fair Housing/HUD standards.
Participate in emergency on-call rotations as assigned.
Perform administrative duties accurately/promptly, ensuring compliance with CHN policies, including maintaining work order notes, the work order system, inventory and mileage logs, and following CHN Standard Operating Procedures.
Mentor and train Maintenance Technicians to improve skills and solve problems, providing hands-on support in trade areas.
Supervise staff, approve payroll and mileage, monitor work order status and performance, and conduct performance evaluations.
Onboard new employees, assist with learning CHN processes, and coordinate team resources to ensure task completion and cross-training.
Evaluate team performance, recommend improvements, and foster a positive, safety-focused work environment.
Coordinate/manage the workload of Maintenance Technicians, assign and review work orders to ensure timely completion, and perform quality control checks.
Identify cost-saving opportunities and suggest ways to improve work efficiency.
Collaborate with the Maintenance Assistant Director to review budget compliance, ensure occupancy and unit turn metrics are met, and implement improvement plans as needed.