Regional Liaison

UNC-Chapel Hill•Chapel Hill, NC

1d•Hybrid

About The Position

The School of Social Work at the University of North Carolina at Chapel Hill seeks three Regional Liaisons for the Public Service Leadership Program (PSLP), funded by the “The Workforce is Here” grant program. The initiative will develop and offer a statewide, three-tiered public service certificate for pre-service students at the high school, community college, undergraduate, and master’s levels, as well as in-service practitioners in public sector social work settings. The certificates aim to encourage public sector careers and help current practitioners progress in their careers by building competencies and earning credentials. Program features include foundational instruction, tuition-free credentials, an emphasis on direct service, content focused on North Carolina’s critical service delivery areas, virtual delivery, and co-instruction by university faculty, agency professionals, and people with lived experience. These are time-limited positions for one year; any extension depends on available funding. Two Regional Liaisons will be situated in eastern North Carolina and one in central North Carolina. Each will report to the Assistant Dean for Workforce Development and serve as the primary contact for enrolled PSLP participants in their assigned region. The liaisons will support admissions and recruitment, curriculum and academic program evaluation, and resilience and well-being support for prospective pre-service and in-service participants across all program levels. They will collect and track participant admissions data, program learning data, and engagement in in-person, virtual, and asynchronous learning activities. They will also help develop marketing materials, facilitate information sessions, and coordinate and support in-person training, conferences, and outreach events. This hybrid position requires on-site and in-person support for PSLP participants and coalition partner campuses in the assigned region. Candidates must live within commuting distance of at least one coalition partner campus in their region and be willing to support other coalition partner schools and programs. Travel of up to 25% is required to North Carolina human services organizations and partner universities; travel to Chapel Hill may also be required for meetings, conferences, and other convenings.

Requirements

Proficiency with online learning platforms and digital tools for virtual program delivery, such as Zoom, Teams, Mentimeter, or BigBlueButton.
Ability to manage workload independently and collaboratively without immediate or direct supervision.
Ability to think critically and use conflict-resolution skills to solve complex logistical problems involving diverse populations and organizations.
Approachable, calm communication style that encourages open communication across partners.
Experience with post-secondary recruitment and admissions processes.
Working knowledge of North Carolina social work education programs and areas of practice.
Must reside within commuting distance of at least one coalition partner campus in the assigned region.
Willingness to support other coalition partner schools and programs.
Ability to travel up to 25% within North Carolina; travel to Chapel Hill may also be required.

Nice To Haves

Degree in social work, education, counseling, or another human services-related field.
Experience in at least one critical service domain: child and family services; mental and behavioral health; health, aging, and caregiving; intellectual and developmental disabilities; or services to justice system-involved individuals.
Experience using implementation science tools and strategies.
Experience using data to evaluate program effectiveness and develop continuous improvement and strategic action plans.
Experience communicating and managing conflict across diverse workforce populations, partners, and settings.
Experience with academic advising in post-secondary education settings.
Experience with classroom-based instruction in in-person and online learning environments.
Ability to work collaboratively with academic institutions, adult students, working professionals, and other stakeholders.

Responsibilities

Serve as the primary point of contact for enrolled PSLP participants in the assigned region.
Support the development and implementation of admissions and recruitment processes.
Support curriculum and academic program evaluation.
Support resilience and well-being for prospective pre-service and in-service participants across all program levels.
Collect and track participant admissions data, program learning data, and engagement in program learning activities.
Contribute to the development of marketing materials.
Facilitate information sessions.
Coordinate and provide on-site support for in-person training events, conferences, and outreach events.
Provide on-site and in-person support to PSLP participants and coalition partner campuses in the assigned region.
Support coalition partner schools and programs in the assigned region.