Regional Liaison Floater

Tempus Unlimited•West Springfield, MA

2d•Onsite

About The Position

The Regional Liaison Floater is primarily responsible for working as a liaison in assigned regions, assisting Consumers and PCAs with inquiries and problem resolution. This role is a floating position and includes required travel to cover offices in your region as needed/requested. The role will extend to providing general in-person support to visitors for questions and documentation related to the overall FI program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison Floater will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements. Travel is required for this position to ensure regional offices are covered. The Regional Liaison Floater requires travel between multiple locations: Stoughton, Boston and Salem.

Requirements

Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Experience with Excel and Spreadsheets

Nice To Haves

Fluency in Spanish or other languages a plus

Responsibilities

Float to offices in your assigned region for RL coverage as needed
Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of activity time
Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
Work with applicable parties to address and resolve PCA/DCW payment issues
Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs.
Receive visitors and determine their needs and direct them to the appropriate person
Maintain visitor and ID badge register.
Issue ID badges where appropriate
Deal with inquiries and provide accurate information
Perform administrative work, including supporting other departments, as needed and as time allows.
Report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).