Regional Lead, HR Shared Services
About The Position
The Regional Lead, HR Shared Services leads day-to-day HR service delivery across North America and LATAM while remaining hands-on in operational work. This role combines operational leadership, direct execution, continuous improvement and gradual modernization. The role is responsible for maintaining stable, high-quality service delivery today, while helping evolve the function toward more standardized, efficient, and digitally enabled ways of working. This includes actively identifying and championing opportunities for automation or AI solutions enabling smarter ways of working and enhancing customer experience across the service model, while also preparing for expansions impacted from growth. This role is part of the global HR SSC team and will have exposure and input into developing HR Shared Services around the globe.
Requirements
- Experience in hands-on HR service delivery environments, solid understanding of HR processes and transactions
- Automation and Digital mindset: practical experience or understanding of digital tools, automation / AI and smarter ways of working.
- Workday transactional experience
- People leadership or team coordination experience
- Ability to balance execution and leadership in a working manager role.
- Process-oriented mindset focused on efficiency, standardization, and improvement
- Strong interpersonal and leadership skills in change-oriented environments.
- Bachelor’s degree required
- 5–10 years of HR experience, including HR shared services
Nice To Haves
- Experience in multi-country environments; LATAM exposure is a plus.
- Bi-lingual (English is a must, Spanish or Portuguese is a plus
Responsibilities
- Lead day-to-day HR Shared Services delivery across North America and LATAM while remaining hands-on for service execution
- Perform HR transactions, onboarding/offboarding support, case handling, and complex escalations
- Provide backup support and stay close to operations to identify bottlenecks and service issues
- Lead the HRSSC team and daily operations.
- Set priorities, manage work allocation and coverage, and maintain clear accountability
- Coach team members and ensure delivery against SLAs, quality standards, and employee and manager experience
- Deliver consistent HR services across the US, Canada, and LATAM.
- Ensure compliance with local requirements and alignment with payroll, HRIS, local HR, and stakeholders
- Balance centralized service delivery with regional and local needs.
- Champion automation, digital tools, and AI-enabled improvements to reduce manual work and improve customer experience
- Identify workflow improvements, selective automation / AI solutions and smarter ways of working
- Support adoption through communication, implementation support, change management, and training
- Support expansion and growth of HR services
- Support transitions, scalable process design, and adaptation to legal, language, and operational requirements
- Lead and support LATAM-based team members in an inclusive, non-US-centric model
- Drive process improvement, standardization, and documentation
- Simplify processes, improve documentation, and establish consistent ways of working across countries
- Partner with HRBPs, HRIS, Payroll, Finance, managers, and COEs (Talent, Total Rewards, etc.)
- Resolve operational issues, improve end-to-end processes, and align on service scope and priorities
- Act as a reliable operational partner to regional HR leadership
Benefits
- health insurance
- 401(k)
- short and long-term disability
- paid time off
- growth and developmental opportunities
- other incentive compensation programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
