Regional IT Support Analyst - Northern California

Telecare Corporation•Stockton, CA

12h•$88,090 - $96,488

About The Position

The Regional IT Support Analyst provides hardware, software, project, start-up, and solutioning support to end-users in designated Regional IT Support regions. The role addresses regional IT project and operational demands, develops high-impact solutions for short-term and high-value program needs, provides on-site troubleshooting and break/fix support for select high-priority issues, and supports regional start-up and move activities. The analyst supports regional hardware, software, telephony, and wireless communication needs; contributes to IT project rollouts; and may provide deployment, training, post-go-live, troubleshooting, and escalation support. The role also identifies short-term projects that address program needs, proposes relevant policies and procedures, and provides computer and application usage guidance to end-users. The position is full-time, day shift, Monday through Friday, 8:00 AM to 5:30 PM, and requires frequent travel within a designated territory. Personal vehicle use for meetings is expected, with weekly mileage reimbursement at the IRS rate. The expected starting wage range is $88,090.33–$96,487.79. Pay ranges may vary by geographic location, and starting pay is commensurate with relevant experience above the minimum requirements. Employment is contingent on applicable post-offer screening, which may include a physical examination, tuberculosis testing, background and sanctions clearances, and degree or license verification. A valid driver’s license, motor vehicle clearance, and proof of auto insurance are required when driving is part of the position; additional requirements may apply by location or contract.

Requirements

Minimum undergraduate degree in Computer Science, Management Information Systems, or a related technology field.
A college, professional, or trade school credential reflecting the appropriate academic background.
At least five years of experience working as an IT Support Analyst.
Ability to troubleshoot multifaceted problems.
Ability to provide project lead or project management support for small or medium-sized cross-functional initiatives.
Ability to remain calm, stay organized, take initiative, and work independently.
Expert knowledge of Windows OS and Microsoft products consistent with years of experience; the posting gives more than five years of Windows OS and Microsoft product experience as an example of expert-level experience.
Expert troubleshooting skills for operating system, application, and network issues.
Ability to travel regularly and frequently within a geographically defined territory.
Ability to comply with local or site-specific client standard operating procedures and work policies.
Must be at least 18 years of age.
Valid and current driver’s license and personal vehicle insurance listing the employee as a driver.
Willingness to use a personal vehicle to attend meetings; mileage is reimbursed weekly at the IRS rate.
Successful completion and acceptable results of applicable post-offer physical examination, two-step tuberculosis PPD test, criminal background clearances, excluded party sanctions screening, and degree or license verification.
If driving is required, valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at employment and must be maintained; additional regulatory, contractual, or local requirements may apply.

Responsibilities

Demonstrate Telecare’s mission, purpose, values, and beliefs in interactions with internal and external stakeholders.
Address assigned service-level work requests promptly within agreed timelines.
Monitor assigned systems’ performance and capacity requirements, and recommend actions to prevent issues.
Ensure proposed solutions follow sustainable, reliable, and existing practices and standards.
Develop and implement detailed testing plans to validate work.
Work with vendors and internal support teams to implement user and functional requirements.
Under supervisor direction, monitor and target key performance indicators to support effective and efficient IT service delivery in the relevant region.
Provide leadership and support for regional hardware, software, telephony, and wireless communication issues.
Support IT project rollouts, develop subject matter expertise in key systems and applications, and provide deployment, training, post-go-live, troubleshooting, and escalation support as needed.
Identify, analyze, and operationalize short-term, high-value projects that support program needs.
Propose policies and procedures for areas of responsibility, including tablet use and regional e-waste processes.
Provide end-users with guidance on computer and application use.
Provide hardware, software, project, start-up, and solutioning support to end-users in designated regions.
Provide on-site troubleshooting and break/fix support for selected high-priority program issues.
Support regional start-up and move activities.
Travel regularly within a geographically defined territory and use a personal vehicle to attend meetings as needed.

Benefits

Paid time off accrual for eligible employees working 20 or more hours per week, with prorated accrual for part-time schedules and annual carryover up to set caps.
Nine paid holidays.
Free continuing education units (CEUs).
Free supervision for BBS Associate License.
Coaching and mentorship.
Online university tuition discount and company scholarships.
Medical insurance.
Vision insurance.
Dental insurance.
401(k).
Employee Stock Ownership Plan.
Weekly mileage reimbursement at the IRS rate for use of a personal vehicle for meetings.