Regional Installation Manager

Great Day Improvements: A Family of Brands•Durham, NC

4h•Hybrid

About The Position

The Bath Authority is seeking a Regional Installation Manager (RIM) to oversee all installation-related activities in their assigned region. This role involves recruiting and training installers, managing labor bills, approving post-installation services, and ensuring 100% customer satisfaction. The ideal candidate must have residential wet and dry space installation experience.

Requirements

Minimum of 5 years’ experience in wet and dry space bath remodeling.
Good problem-solving skills.
Competent in the use of technology and able to function proficiently.
Well organized and ability to think on your feet.
Proactive approach to managing customer/employee/subcontractor interactions, company expectations.
Ability to work within the organization to deliver win-win solutions for both customers and employees/subcontractors.

Nice To Haves

One day bath installation experience.

Responsibilities

Day-to-day management of installations in multiple locations within a region, requiring daily/weekly travel.
Monitor labor and material costs in accordance with branch budgets.
Maintain installer capacity to support revenue goals.
Review installation schedules with customers.
Review operational concerns with Leadership.
Perform job measures as needed.
Handle all service and warranty issues as needed.
Communicate with Customer Experience on any installation or scheduling issues.
Perform job site visits to ensure installations are in accordance with company guidelines.
Support warehouse staff as needed with staging and material inventory.
Ensure all safety standards are reviewed and implemented in the field.
Conduct installation and safety meetings weekly with installation teams.
Other duties as assigned.