Installation Supervisor - Regional

DUNCAN PARNELL INC • Charlotte, NC

1d • Hybrid

About The Position

The Installation Supervisor oversees the Signs and Graphics installation team, schedules installations, and ensures adherence to safety, quality and install timelines. This role involves supervising regional installation crews, participating on large installs when needed, troubleshooting issues and maintaining clear communication between production / installers / sales reps and project coordinators. The Installation Supervisor will provide on-the-job training and mentorship to new installers and foster a positive and productive work environment.

Requirements

• High school diploma or equivalent
• Ability to lift a minimum of 75 lbs.
• Excellent verbal and written communication skills
• Always strive to adhere to Duncan-Parnell’s Mission Statement
• Job-related experience and proficiency in basic computer skills.

Responsibilities

• Oversee and supervise the installation team by enforcing and monitoring quality, installation SOPs and QC final installs
• Support installation operations across multiple markets/locations, including occasional travel for on-site installs, team support and training
• Provide input/recommendation on hiring, termination and pay adjustments to Signs & Graphics Manager
• Train & on-board new installers, monitor install performance and provide coaching
• Assist with performance reviews alongside S&G Manager
• Coordinate with S&G Manager / Leads to ensure turnaround times are manageable
• Communicate lead time effectively with S&G Manager and Sales Reps / PCs
• Attend 9:30am MWF Production Meetings and 10am Meetings unless on-site for install
• Maintain Installation Schedule Board daily which includes scheduling, rescheduling and updating as necessary
• Participate and evaluate install quality routinely and troubleshoot and resolve onsite issues
• Generate Install Tickets, complete Access Forms & other install related documents as necessary
• Call 811 for digging
• Contact clients / sales reps to confirm installation dates
• Determine what hardware is required and communicate that to Installers in advance of install date
• Be sure all necessary information is included on installation work order provided by Project Coordinators
• Review print materials for accuracy the day before installation
• Organize & package job for smooth efficient install, might include finishing work
• Meet with Installers the day before or each morning to dispatch & distribute orders and review details
• Stay in contact with Install Team throughout the day if not on-site re: issues, progress and timelines
• Collect completion photos daily and review for any potential issues; save them on server and send to PC / Sales Rep tied to the order
• Monitor common hardware levels and reorder as necessary (ie: Lowes trips)
• Perform Site Surveys if needed
• Coordinate with Outsourced Installers when necessary
• Additional tasks as assigned

Benefits

• Medical, dental, vision, accident, life, & long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) retirement plan
• Paid parental leave
• PTO & Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED