Regional Installation Manager - Mid-Atlantic

Sub-Zero Group•Xx, NJ

22h•$80,000 - $110,000•Remote

About The Position

Sub-Zero Group, Inc. inspires moments worth savoring in the home by providing highly refined, specialized appliances and memorable experiences that bring substance to luxury through doing the right thing, together, and with purpose. The National Installation Manager’s role will deliver on our promise by developing and managing our Factory Certified Installation program through a network of Factory Certified Installers. This new and exciting opportunity will have an impact on every appliance Sub-Zero Group, Inc. sells in the United States and Canada. Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability. For Mid-Atlantic: This position is remote and responsible for covering the Mid-Atlantic region which includes the East Coast between Maine and North Carolina, going as far West as Pennsylvania. The ideal candidate will be located centrally within this area.

Requirements

Experience in field operations, installation management, or service operations within a manufacturing, construction, or premium appliance environment
Strong understanding of installation quality, workmanship standards, and customer experience drivers
Proven ability to manage partner performance and influence without direct authority
Excellent communication, problem-solving, and relationship management skills
3-5 years of experience in an operations management leadership role
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.

Nice To Haves

Experience working with certified partner networks or authorized service/installation programs
Familiarity with field audits, performance metrics, and quality improvement initiatives
Ability to interpret and apply installation standards, policies, and agreements in real-world field environments

Responsibilities

Installation Quality & Performance Support and monitor the performance of FCI partners to ensure adherence to factory installation standards and FCI requirements
Conduct regular in-field visits, jobsite reviews, and performance assessments to evaluate installation quality and customer experience
Identify performance gaps and collaborate with installation partners to develop and execute improvement plans in partnership with the distribution channel when needed
Support efforts to reduce installation related claims and improve overall customer satisfaction
Field Support & Partner Engagement Serve as the primary point of contact for assigned FCI partners, fostering strong business relationships built on trust, accountability and collaboration
Provide guidance and field support to installation owners and manager on operational challenges, standards compliance, and best practices
Assist with onboarding, transitions, or changes within the FCI network, including partner additions or removals as directed by leadership
Training & Continuous Improvement Partner with factory trainers and internal teams to support in-field training initiatives and reinforce proper installation techniques
Share feedback from the field to inform the training team on enhancements and process improvements
Promote consistent execution of installation best practices
Issue Resolution & Escalation Management Respond to and help resolve installation-related escalations involving customers, dealers, builders, or internal stakeholders
Collaborate with Quality, Reliability, Sales, and Liability teams to investigate issues and support timely resolution
Cross-Functional Collaboration Work closely with the National Installation Manager and distribution channel to align priorities and share critical insights from the field
Collaborate with Sales leadership to support a consistent customer experience tied to installation quality
Act as a voice of the field by providing feedback on partner performance, trends, risks and design improvements related to the installation of the product