Regional Operations Manager – Mid-Atlantic

GUARDIAN SECURITY SERVICES

just now • $63,000 - $68,000

About The Position

We are seeking candidates to join a passionate and dedicated team to add tremendous value as a dynamic Regional Operations Manager to oversee a portfolio of luxury concierge sites located in Washington, DC, Maryland, and Virginia. This role demands flexibility, as it is not a standard Monday through Friday position; rather, it requires availability during odd hours, including nights and weekends, and being on call at unconventional times. The successful candidate will ensure that our high standards of service and professionalism are maintained across all sites.

Requirements

• A minimum of 2 years’ experience in hospitality, luxury residential services, hotel front desk management, security operations management, or property management is preferred.
• Proven leadership and team management skills.
• Exceptional customer service and client relationship abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Must have a valid driver’s license, reliable transportation, and be able to submit to an MVR check.
• Flexibility to work outside of standard business hours, including nights, weekends, and holidays.

Responsibilities

• Operational Oversight: Manage daily operations at multiple luxury properties to ensure the delivery of seamless front desk concierge services.
• Oversee scheduling, staffing, and operational logistics during non-traditional hours.
• Client Relations: Serve as the primary liaison between property management teams and our concierge staff, ensuring client satisfaction and addressing service concerns promptly.
• Team Leadership & Development:Recruit, train, and mentor concierge personnel, promoting a culture of excellence and hospitality.
• Quality Control & Compliance: Conduct regular site visits to ensure compliance with company standards and property requirements.
• Maintain detailed performance and incident reports for continuous improvement.
• Incident Management: Address escalated issues and coordinate effective responses to service disruptions or emergencies.
• On-Call Availability: Be available on an on-call basis to manage urgent issues during nights, weekends, and holidays.

Benefits

• Competitive salary and benefits package, subject to waiting period after hire date.
• Opportunities for career growth and professional development.
• A dynamic, collaborative, and high-performance work environment.
• The chance to make a significant impact in the luxury hospitality industry.
• You will be issued a company laptop, cell phone, car stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed