Regional Operations Manager – Mid-Atlantic
About The Position
About Us: Guardian Security Services, Inc. is a leader in providing premier front desk concierge services to luxury residential and commercial properties. We pride ourselves on delivering exceptional hospitality and operational excellence across our portfolio in the Mid-Atlantic region. Position Overview: We are seeking candidates to join a passionate and dedicated team to add tremendous value as a dynamic Regional Operations Manager to oversee a portfolio of luxury concierge sites located in Washington, DC, Maryland, and Virginia. This role demands flexibility, as it is not a standard Monday through Friday position; rather, it requires availability during odd hours, including nights and weekends, and being on call at unconventional times. The successful candidate will ensure that our high standards of service and professionalism are maintained across all sites.
Requirements
- A minimum of 2 years’ experience in hospitality, luxury residential services, hotel front desk management, security operations management, or property management is preferred.
- Proven leadership and team management skills.
- Exceptional customer service and client relationship abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Must have a valid driver’s license, reliable transportation, and be able to submit to an MVR check.
- Flexibility to work outside of standard business hours, including nights, weekends, and holidays.
Responsibilities
- Operational Oversight: Manage daily operations at multiple luxury properties to ensure the delivery of seamless front desk concierge services.
- Oversee scheduling, staffing, and operational logistics during non-traditional hours.
- Client Relations: Serve as the primary liaison between property management teams and our concierge staff, ensuring client satisfaction and addressing service concerns promptly.
- Team Leadership & Development:Recruit, train, and mentor concierge personnel, promoting a culture of excellence and hospitality.
- Quality Control & Compliance: Conduct regular site visits to ensure compliance with company standards and property requirements.
- Maintain detailed performance and incident reports for continuous improvement.
- Incident Management: Address escalated issues and coordinate effective responses to service disruptions or emergencies.
- On-Call Availability: Be available on an on-call basis to manage urgent issues during nights, weekends, and holidays.
Benefits
- Competitive salary and benefits package, subject to waiting period after hire date.
- Opportunities for career growth and professional development.
- A dynamic, collaborative, and high-performance work environment.
- The chance to make a significant impact in the luxury hospitality industry.
- You will be issued a company laptop, cell phone, car stipend
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
