Regional Home Health Quality & Patient Experience Coordinator

UnitedHealth Group•Lafayette, LA

1d•Remote

About The Position

Explore opportunities with LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Regional Home Health Quality and Patient Experience Coordinator, you will report to the Home Health Quality and Patient Experience Zone Manager and be responsible for facilitating overall agency quality improvement and outcome performance. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Bachelor's degree in a healthcare-related field or RN with Associate Degree
3+ years of healthcare experience in home care or healthcare quality-related experience
Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards
Proficient computer skills with knowledge of Microsoft Word and Excel
Current Driver's License, vehicle insurance, and access to a dependable vehicle
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Proven effective written and verbal communication skills
Demonstrated fiscal responsibility and accountability

Responsibilities

Perform at least one annual on-site assessment and perform site visits to identify and address factors to improve quality performance (Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measures)
Analyze data and partner with agency leadership to develop, implement, and monitor actions to mitigate quality-related findings
Monitor internal quality chart review results and provide feedback on action plan development
Support agencies during state and Joint Commission surveys, assist in action plan development, and monitor follow-through
Maintain current knowledge of regulations and act as a resource for agency leadership
Communicate face-to-face with Agency leaders and internal upper leadership
Prepare for and participate in monthly quality review calls
Ability to travel within service area
Perform other assigned duties timely and adequately