Regional Hospice Quality & Patient Experience Coordinator
About The Position
Explore opportunities with LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Hospice Regional QAPI Coordinator, you will be accountable for management and coordination of an integrated Quality Assessment and Performance Improvement program in the assigned region. You will be responsible for the on-going preparation for certification and licensure surveys for LHC Group Hospice locations within the region.
Requirements
- Bachelor's Degree in a health care related field OR Associate's Degree acceptable for RN candidates only
- Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation
- 5+ years of health care experience
- Demonstrated understanding of CMS Conditions of Participation, Joint Commission Standards and state licensing standards
- Computer literacy, especially in Hospice Patient Management Systems, Excel, Word, and PowerPoint
- Demonstrated ability to work flexible hours as required to meet regional needs
- Proven effective presentation and communication skills; ability to present information in a clear and concise manner to large groups of people
Nice To Haves
- Master's degree
- Certification in HealthCare Quality
- Hospice experience
Responsibilities
- Lead Quality Assessment and Performance Improvement (QAPI) initiatives across assigned Hospice Agencies, focusing on clinical outcomes, internal processes, and family satisfaction
- Ensure regulatory compliance by monitoring state and federal guidelines, preparing agencies for surveys, and coordinating staff education on QAPI and regulatory standards
- Serve as a resource to hospice staff and administrators, supporting efficient operations and quality patient outcomes through data review and corrective action planning
- Conduct on-site compliance surveys and assist with reporting requirements such as action plans, executive summaries, and survey responses
- Support Joint Commission activities and collaborate on developing educational materials and in-service training based on QAPI findings
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
