Regional Healthcare Operations Manager

Summit Fire National Consulting•Mendota Heights, MN

1d•Hybrid

About The Position

Responsible for facilitating and maintaining inspection and service work relationships with regional healthcare account customers. Work closely with District Service Managers, District Managers, Regional Sales Manager and Director of Healthcare Solutions to ensure a seamless inspections/service process with your regions healthcare clients while maintaining expected profitability.

Requirements

High School diploma/GED, required.
Minimum of 5 years of service / inspections related experience.
Working knowledge of fire sprinkler codes and well as accredited guidelines for healthcare.
Basic Math skills are required to develop sound service estimates and use a spreadsheet program.
Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.
5 years of professional computer skills (proficiency in MS Office Suite).
Valid driver’s license with acceptable driving record, required.
Must be able to comply with SFPH’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

Nice To Haves

Bachelor’s degree in business or related field, preferred.

Responsibilities

Work with Regional Inspections/Service Crews, District Service Managers, District Managers, Regional Sales Manager and Director of Healthcare Solutions to develop a best-in-industry healthcare solution and operations strategy within assigned region.
Assist and Educate Districts Service Managers, Districts Managers, District Ops / Insp manager’s, inspectors and techs with an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become subject matter experts.
Collaborate with Districts Service Managers and Districts Managers to assist in oversite of the Healthcare Inspection and Service field personnel as needed to ensure locations are meeting the expectations of healthcare customers and Summits healthcare SOP’s.
Facilitate Kick-Off meetings and Progress Meetings for Healthcare Accounts.
Follow Healthcare SOP discussion points during Kick-Off meetings to establish proper operations and guidelines.
Establish and facilitate weekly progress conference calls. (duration as needed)
Work with local Healthcare Engineering and regional Service Managers to facilitate required background checks, flu shots, and any other required policies to be capable of working at Healthcare Facilities.
Ensure inspections are performed within the accrediting bodies time frame windows to guarantee healthcare facilities stay within compliance.
Facilitate and assist locations with Internal Kick-Off meetings with the local inspection teams to review Summit policies as it pertains to healthcare, discuss best practices, and determine/establish team leads and roles of each team member.
Work with District Service Managers, District Managers and Regional managers to shift resources (inspectors and service field personnel) between regions when/if required to ensure smooth and efficient inspections/service.
Develop an in-depth understanding of The Joint Commission (TJC), DNV-GL Healthcare, HFAP, CARF, UCA, and other accrediting organizations to become a subject matter expert.
Ensure proper use of Sales Force Lightning throughout region.
Work with Director of Healthcare Solutions to develop and facilitate local Healthcare Conferences/Symposiums as desired.
Collaborate with Healthcare Customer Service Team Lead and Healthcare Customer Service Representatives.
Participate in Quarterly and Annual Healthcare Division meetings.