Regional Health Access Program Manager

COLORADO HEALTH NETWORK INC • Denver, CO

6d • Hybrid

About The Position

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive. Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique. Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

Requirements

• Previous supervisory experience highly desired.
• Previous experience with and understanding of health insurance and public benefits (Medicare, Medicaid, employer, marketplace/off-market enrollment, and/or insurance billing processes).
• A strong preference for completion of Connect for Health training and at least one open enrollment season.
• Experience with direct client contact and/or a customer service background.
• Background in programs rooted in serving People Living with HIV.
• Strong commitment to working within a diverse setting with diverse populations.
• Consistently seeking opportunities to improve ability to provide inclusive and trauma-informed approaches in client services.
• Ability to collaborate effectively with small and large teams within CHN regional offices.
• Ability to prioritize workload and function independently.
• Bachelors or Master’s Degree in Finance, Human Services, Social Work, and/or equivalent combination of education and experience in related field required.
• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required.
• Candidates should be comfortable working with client database systems and learning new software tools as needed.
• Knowledge of and sensitivity to HIV / AIDS challenges.
• Proficient in written and verbal communication.
• Highly organized and detail oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and cultural competency.
• Must demonstrate accuracy and efficiency.
• Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and funder/ contractors.
• Must have flexibility, creativity, collaborative, and a positive workplace attitude in a team dynamic.
• Requires strong critical thinking, active listening, and problem-solving skills to address complex situations.
• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills.
• The appropriate person will be highly organized and detail-oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency.
• Must demonstrate accuracy, efficiency and superior organizational skills.
• Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Nice To Haves

• Training in cultural competency is preferred.

Responsibilities

• Provide direct supervision and acts as Hiring Manager to Regional Health Access Program Coordinators outside of Denver
• Assist in all aspects of program development, implementation, reporting, and evaluation with guidance from the Health Access Program Director & Senior Health Access Program Manager
• Work with CDPHE/SDAP staff and Health Access Program Management in the development and implementation of programmatic goals, policies, and operational procedures
• Work with Director and CHN Quality Team to monitor quality of programs including ongoing quality improvement efforts, program evaluation, and programmatic outcome measures designed for the health access program
• Recommend innovative and alternative methods to improve processes
• Manage client feedback, complaints, grievances, and appeals
• Provides back up to staff regarding client issues and provides client services during peak open enrollment season and maintains a reduced ongoing caseload as necessary (not to exceed 25% of a Health Access Program Coordinator on an ongoing basis).
• Work with Management and Team Lead to conduct trainings during staff transitions (onboarding, position changes, quality improvement processes)
• Works with Health Access Program Management and Team Lead to identify and meet additional team training needs, goals, and priorities.
• Meet all deadlines agreed upon with the Health Access Programs Director
• Serve on relevant internal and external workgroups and coalitions as requested
• Recruit and maintains high quality staff; conducts performance reviews; ensure appropriate and adequate staffing and scheduling
• Set expectations of teamwork within and across departments
• Assist staff to improve their skills and identify professional development needs with Director
• Work with supervisors at co-located clinics to onboard CHN coordinators at respective clinic locations and manage relations between CHN and those clinics
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues.
• Cultural Competency/Sensitivity.
• Recruits and maintains high quality staff.
• Ensures appropriate and adequate staffing and scheduling.
• Sets expectations of teamwork within and across departments and models collaborative behavior.
• Understands and communicates CHN mission and values, along with relevant policies and procedures to staff members.
• Reviews quality of paperwork, data entry, session notes, and referrals.
• Assists staff to improve their skills and identify training and professional development needs.

Benefits

• Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Tuition reimbursement and access to ongoing learning opportunities
• Flexible Spending Accounts (FSA), Health Spending Account (HSA), Voluntary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree